GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

CONTEXT AND ROLE SUMMARY

The Telecom & Workspace Domain is part of the Corporate and Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the IT proximity support is responsible for delivering best class end user onsite support of Company employees. Constantly adapting and evolving to be on the edge of the industry leading practices and technologies.

The IT Support Coordinator is responsible of coordinating the team effort to ensure that all end users have the appropriate IT tools to do their job providing them a first level of onsite IT support. She/He provides timely information to end users, assets and restore degraded services. Having the activities supervised by the IT Support Team Lead, she/he will focus on end users’ satisfaction and service excellence to bring the highest quality of support to the Company.

MISSION

The “Digital Working” Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, “Le Comptoir Campus Trainee” has a relevant role.

RESPONSIBILITIES

· Built laptops with the last corporate image.

· Manage desk incidents

· Deliver consumables to users (keyboards, mouse, backpacks, cables)

· Organize and maintain inventory

REQUIREMENTS

• Studies

· Senior technician in computer systems management.

· Bachelor in computer science or equivalent.

• Experience

· 6 months to 1 year in similar position

• Languages 

· High English spoken and written fluent will be valued.

· French spoken and written will be valued.

SKILLS

• Technical

· Check and analyse the incidents, contact the end users, and provide a first level of support.

· Manage requests.

· Build up laptops and workstations.

• Transversal & Behavioral

· Eager to learn.

· Analytical mind-set.

· Ability to work well under pressure, ability to work team environment.

· Good interpersonal and communication skills.

· Good ability to deal with the customers and VIPs.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.