Job Title: Data Analyst – Production IT

Department: ITG Production

About Business line/Function: Group CTO Office

Position Purpose: 

·         Team members responsible for leveraging production IT data to improve performance, stability, efficiency, trust and governance.

·         The Data Analyst will collect, analyze, and visualize operational data (incidents, changes, capacity, obsolescence, SLA, monitoring KPIs, etc.) to support decision-making and anticipate risks.

·         Candidate will contribute to automation of reporting processes and will provide actionable insights to improve system stability, resilience, and performance across IT Production.

·         The role also implies strong collaboration with APS, Problem Management, and Engineering teams, ensuring data-driven governance at COE level.

Direct Responsibilities

·         Collect, clean, and structure production IT data from multiple sources (monitoring tools, ServiceNow, incident/problem/change databases, capacity reports, etc.).

·         Design and maintain dashboards and KPIs to monitor stability, obsolescence, incidents, changes, performance, vulnerability, risks, budget, ...

·         Provide regular reporting to management and committees (weekly, monthly, quarterly) with reliable and consistent data.

·         Liaise with IT Production teams to understand requirements and translate them into data-driven insights.

·         Perform root cause analysis using historical data and propose preventive measures.

·         Automate recurring reporting tasks using tools such as SQL, Python, Tableau, or Dataiku to improve performance, reliability, trust.

·         Document data models, KPIs definitions, and reporting processes for consistency and knowledge sharing.

·         Ensure data quality by identifying inconsistencies, duplicates, and missing data, and propose remediation actions.

·         Ability to work within tight deadlines and individually as part of a team.

Contributing Responsibilities 

·         Support the COE initiatives by standardizing analytics practices across teams.

·         Provide ad-hoc analyses for senior management, auditors, and committees.

·         Support business continuity by ensuring reporting and monitoring remain available during critical periods.

·         Monitoring daily production batches, alerts and notification, daily health check of system.

Technical & Behavioral Competencies

·         Strong experience with BI/visualization tools (Tableau, Power BI, Dataiku).

·         Proficiency in SQL and data manipulation languages. 

·         Experience with scripting languages (Python, R, or similar) for automation and data analysis.

·         Knowledge of Production processes (Incident, Problem, Change, Obsolescence).

·         Understanding of IT Production environment, monitoring, and reporting tools.

Specific Qualifications:

·         Bachelor’s or master’s degree (or equivalent) in Computer Science, Data, Engineering, or related field

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• BI/visualization tools (Tableau, Power BI, Dataiku).
• SQL & data manipulation languages
• Scription Languages (Python, R or similar)  
• ITIL knowledge will be a bonus 
• IT Production processes (ServiceNow, monitoring tools, Capacity management, reporting tools etc.)

Behavioral Skills: 

• Ability to collaborate / Teamwork
• Ability to deliver / Results driven
• Ability to synthetize / simplify
• Attention to detail / rigor

Education Level: Master’s degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.