Job Title: Windows Workstation Packaging Specialist

Department: BNPP Fortis (APS) – Digital Working 

About Business line/Function: In delegation to the Group Filière Digital Working and conform to its Operating Model, the mission of the Filière Digital Working BE is to deliver Digital Working devices and services to users, to ensure the quality of the devices and services and to support the users in their digital working experience.

Clients expect to have access to the collaborative tools anywhere, anytime, fast, in a secure way and with confidence. We deliver and support all businesses and users of BNP Paribas in Belgium.  It represents roughly 20.000 users. 

Our goal is to ensure business and users are: 

·       Easily provided with the tools they need to work and collaborate digitally.

·       Satisfied with these tools by providing technical and functional support on the field and remotely through “Le Comptoir”

Filière Digital Working BE is responsible for the following Services  

·       IT User Support Services (service desk)

·       Field (proximity) Support (end-user hardware)

·       End-user hardware delivery

·       Printing Services

·       Remote Application Delivery (Citrix & HVD)

·       Workplace Services (workstation, thin client & collaborative tooling).

These services are delivered by external suppliers and/or in collaboration with BNPP IT Group. 

In our Agile organization, you will be working as IT Production Engineer in the squad Workplace Design, Evolution, Deployment

Position Purpose: 

BNP Paribas Fortis IT department is currently working in Agile mode, which offers a challenging and motivating environment where teams and employees are empowered to manage their own technical domain.

We are looking for a technical coordinator to manage the end-to-end software packaging process for Fortis workstations to join our IT Squad.  

You will be responsible for: 

• Act as the bridge between Fortis users, offshore ITGP packagers, and IT teams to ensure smooth delivery of software packages. 
• Validate, troubleshoot, and deploy packages via Enterprise Store, SCCM, and Podcom. 
• Resolve blockers (licenses, technical issues) and provide user guidance on packaging processes. 

Ideal candidate: Hands-on experience with software packaging (MSI/EXE), troubleshooting, and stakeholder coordination.  

• Fluent in English (required)

Responsibilities

The key responsibilities can be consolidated into the following areas: 

1. User Support & Guidance 

• Guide users on how to submit packaging requests (required values, approvals, documentation). 
• Advise users on existing packages in the Enterprise Store to avoid duplication. 
• Clarify packaging process steps and timelines for requestors. 

2. Request Intake & Validation 

• Open and manage a buffer for incoming packaging requests (prioritization, tracking). 
• Validate requests for completeness (e.g., source files, dependencies, licenses). 
• Transfer approved requests to ITGP Packaging Coordination via Enterprise Store. 

3. Coordination with Stakeholders 

• Act as the primary contact between Fortis requestors and offshore ITGP packagers (clarifications, follow-ups). 
• Escalate blockers to ITG or application owners (e.g., license requests, SCCM conflicts). 
• Coordinate with external application owners (primarily in France) for Fortis-requested packages. 

4. Technical Validation & Troubleshooting 

• Organize validation of delivered packages for functionality, dependencies, and SCCM compatibility. 
• Determine if app issues stem from packaging errors or other causes (e.g., user environment). 

5. Deployment & Publication 

• Publish new/updated packages in Fortis’ DWS (Digital Working Store). 
• Distribute packages via Podcom (by waves or targeted machine lists). 
• Generate and share installation reports for tracking and compliance. 

6. Incident & Decommissioning Handling 

• Contribute to incidents resolution, related to package installation failures (collaboration with ITG). 
• Process decommissioning requests for obsolete packages (initiated by Fortis clients). 

7. Process Improvement 

• Identify recurring issues (e.g., missing inputs, common errors) and propose optimizations. 
• Monitor of  package lifecycle. 
• Maintain documentation (e.g., FAQs, how-to guides) for users and ITGP teams. 

Specific Qualifications:

·       Agile environment

·       Follows the Customer processes for projects, incident and change management.  

·       Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. 

·       Motivated self-starter, process-oriented with high attention to detail 

·       Quick self-starter, pro-active attitude. 

·       Good communication skills, Good analytical and synthesis skills. 

·       Autonomy, commitment, and perseverance. 

·       Ability to work in a dynamic and multicultural environment. 

·       Flexibility (in peak periods extra efforts may be required). 

·       Open minded and show flexibility in self-learning new technologies/tools. 

·       You are customer-minded and can translate technical issues into non-technical explanations.

·       You are always conscious about continuity of services.

·       You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

·       Client-oriented, analytical, initiative oriented and able to work independently.

·       Be flexible and ready to provide support outside of Business hours (on-call).

·       Able to take additional responsibility.

·       Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

·       You are flexible and ready to provide support outside of Business hours (on-call).

Skills Referential (Required knowledge, skills and abilities)

Mandatory Key Technical Experience:

·       3+ years of experience in packaging, deployment, and management of Windows systems in an enterprise environment.

·       Knowledge and understanding of Windows operating systems 

·       Knowledge and understanding of Windows security principles including authentication and authorization. 

·       Problem-solving and analytical skills with the ability to troubleshoot technical issues 

·       Strong communication and interpersonal skills with the ability to provide technical support. 

·       Knowledge of end-user tools (hard- and software)  

·       Experience with Windows system deployment as System Center Configuration Manager (SCCM, Intune) 

·       Experience with IT service management frameworks, such as ITIL 

·       Familiar with various IT Systems.

Mandatory Key Business Experience: -  

Work environment

·       Proven experience in large enterprise environments, with strong organizational skills – as a coordinator, you will collaborate with multiple stakeholders and ensure structured follow-up, including clear status updates and progress tracking.

·       Proven experience in support environment (e.g., helpdesk, field support) and familiarity with related operational processes

·       You are customer minded and can translate technical issues into non-technical explanations

·       Knowledge of Agile methodologies, preferably in a Spotify model (squads, tribes, chapters) environment

Collaboration (self-motivated – team player):

·       A self-motivated professional with strong analytical skills, capable of working independently while thriving as a collaborative team player in a dynamic, multicultural environment.

·       Proven ability to deliver commitments effectively in both autonomous and team-based settings.

·       Flexible, customer-focused, and with a keen understanding of risk awareness.

·       A proactive, detail-oriented self-starter with a process-driven mindset and a strong team-player attitude.

·       You share a collaborative team player who proactively shares knowledge and experience to support team growth

·       Quick to adapt and take initiative in a dynamic environment

Process minded:

·       Structured & Results-Oriented Approach (process minded)

o   Proven methodical and organizational way of working, ensuring tasks are completed efficiently with a strong focus on delivering tangible results

o   Proven experience in project coordination

·       Adheres to customer-defined processes for project, incident and change management

·       You are always conscious about continuity of services

Keywords:

·       Team player

·       Good communication skills.

·       Good analytical and synthesis skills.

·       Autonomy, commitment, and perseverance.

·       Ability to work in a dynamic and multicultural environment.

·       Flexibility (in peak periods extra efforts may be required) (on-call if needed)

·       Stress resistant

·       Open minded and show flexibility in self-learning new technologies/tools.

Behavioral Skills: 

• Ability to collaborate / Teamwork 
• Communication skills – oral & written
• Organizational Skills 

Education Level:  Bachelor Degree or equivalent

Location: India -Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.