BNP Paribas is a leading European bank in terms of Cash management activity.

Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products.  

CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction.

To support this transformation in a dynamic environment, we are looking for a Junior Account Manager to join the pan‑European team, providing day‑to‑day support to senior Account Managers and contributing to the delivery of high‑quality service to our Iberian client base.

Mission - Temporary contract

Act as a supportive point of contact for BNPP’s complex Centralised Iberian clients, assist in delivering high‑quality service, and help ensure client satisfaction while developing a solid understanding of cash‑management solutions.

Objectives

-          Contribute to the highest possible level of client satisfaction through timely, accurate support.

-          Uphold BNP Paribas’ standards of excellence in Cash‑Management Servicing.

-          Build expertise in cash‑management products and processes under the guidance of senior colleagues.

Responsibilities

Customer‑experience driven servicing

• Offer a positive experience to the client
• Assist in the promotion of the “Self‑care” digital tools, guiding clients through basic functionalities.
• Provide a courteous, solution‑focused first contact.

Client‑satisfaction monitoring

·         Be the internal single point of contact (for any BNP Cash Management stakeholder acting on the client)

·         Organize and participate in client meetings on Cash Management related topics

Post-implementation projects for e-banking products:

·         Completion of all legal documents

·         Ensure billing has been adequately set up

·         Manage all testing requirements as part of the implementation process and co-ordinate internal resources

Knowledge and functional / technical expertise

• Familiarity with Cash‑Management applications and basic navigation of BNPP platforms.
• Understanding of common payment file formats (ISO 20022 – pain, camt; SWIFT – MT101, MT940/942).
• Basic knowledge of domestic and cross‑border cash‑management and liquidity products (ACH, RTGS, etc.).
• Awareness of cash‑management risk concepts and standard operating procedures.
• Introductory project‑management skills: meeting organisation, documentation, status reporting.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Soft skills/mindset

• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills in Spanish and English (proficient).
• Customer‑experience orientation with a service‑first attitude.
• Good organisational and time‑management capabilities.
• Initiative‑taking and willingness to learn.
• Team player: eager to share information and collaborate with colleagues across functions.
• Proactive approach to continuous learning of Cash‑Management products and services.

Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.
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