Job Title:

Operational and Conduct Risk Manager, Global Banking APAC

Date:

9-Sep-2025

Department:

Conduct and Control Office, Global Banking APAC

Location:

India

Business Line / Function:

Global Banking APAC

Reports to:

(Direct)

Head of Global Banking, BNPP ISPL

Grade:

(if applicable)

Assistant Vice President / Vice President

Number of Direct Reports:

2

Directorship / Registration:

Nil

Position Purpose

For the scope of Global Banking (GB) APAC and as part of the first line of defense, the Chief Conduct & Control Officer (“CCCO”) for GB APAC is responsible for establishing and maintaining a strong Conduct & Permanent Control framework on all non-financial risks (operational, conduct and regulatory) throughout the 1LOD across CIB in strong partnership with the métiers, functions and regions, and with LoD 2/3.

With a presence in 12 territories across APAC, Global Banking APAC has presence in 12 markets across the APAC region and delivers global solutions to our clients, leveraging our global network and our product & sector expertise. The Global Banking APAC organization comprises of the three pillars:

§  Corporate Clients Group (CCG) which focuses on the coverage of all our corporate clients in APAC. It encompasses all existing coverage teams and includes Industry Groups and M&A to provide strategic content to clients.

§  Global Capital Markets (GCM) brings together all financing activities (i.e. Real Assets, LSF, Loan Book), Capital Markets activities (DCM/ECM and Strategic Hedging) and syndication (LMFS) to offer one-stop-shop financing solutions to our clients.

§  Transaction Banking APAC offers a full range of Transaction Banking solutions, including Cash Management, Trade and Supply Chain Finance, as well as Liquidity and Investment Solutions APAC.

The Operational and Conduct Risk Manager, Global Banking APAC, will report functionally to the management of Conduct & Control Office, Global Banking, APAC. The core responsibility is to contribute to establishing and maintaining a strong Conduct & Permanent control framework on all non-financial risks across APAC territories and GB APAC entities. He or she shall work in close collaboration with CIB APAC CCCO, APAC Transversal CCCO, APAC ITO CCCO, CIB CCCO central teams, OPC teams and OPC platform in BNPP ISPL, and in full alignment with GB CCCOs of other regions. 

Responsibilities

Direct Responsibilities

The key responsibilities of Operational and Conduct Risk Manager, Global Banking APAC include, but are not limited to the following and shall be implemented in alignment with Global Banking worldwide where relevant: 

§  Active contribution in maintaining a robust, coherent organization and governance across Global Banking APAC for all non-financial risks (duly involving LOD2&3 and Functions):

o   Facilitate coordinating responses on operational risks enquiries / surveys raised by LOD2/LOD3/Regulators for GB APAC.

o   Prepare material and presentations to relevant governance bodies of the bank (e.g. the Senior Management, the Boards) when needed. 

o   Prepare materials for the relevant Control committees in APAC and globally (if required), notably but not limited to

§  Non-financial Risk/ controls: Conduct committees, Operational Risk Management Forums, Incident Committee, Client Complaint Committee, Global Banking ICC, CIB APAC ICC, territories ICC etc. 

§  Facilitate oversight of risk and control matters impacting Global Banking APAC, in line with the CIB APAC OPC Charter and the Global Banking Front to Ops Governance Principles of the Operational Risk Management Framework. This shall be carried out with the aim of ensuring compliance within each territory of regulations and regulatory expectations; compliance with the bank’s policies and procedures; and protection of the Group’s reputation; in alignment and integration with Global Banking worldwide and coordination with APAC CCCO stakeholders

o   Coordinate for annual risk and control self-assessments (RCSA) and its ongoing maintenance for GB APAC to ensure regulatory compliance and practices in line with internal requirements. The responsibility will include follow up of the remediation plan, assisting in addressing material weaknesses identified in the annual risk and control self-assessment etc.

o   Assist in coordination of data collection, responses and contribution to IG assignments covering GB APAC 

o   Closely monitoring the closure of IG, RISK ORM, Compliance, Regulatory, or Auditors’ findings

o   Facilitate read across for the gaps self-identified or identified by LoD2 / LoD3. 

o   Assist in designing control, deployment and maintenance of control library, and execution of controls including following up on remediation of root cause and closure of results.

o   Active participation in incident management by coordinating with stakeholders on root cause investigation, remediation plan definition and implementation, and to ensure clear & timely reporting on Incident reporting system  

o   Support business on handling complaints, including to ensure review by Metier Complaint Contact, timely reply to client per local regulatory and BNPP requirement and accurate & timely complaint logging  

o   Support coordination of the New Activity Committee (NAC) & Transaction Approval Committee (TAC) and ensure compliance of TAC NAC documentation with applicable policy. 

o   Support business on procedure management in coordination with Procedure Champion and Procedure Correspondent of the perimeter).

o   Generating high quality dashboards and reports for reporting to management. 

o   Facilitating organization and convening training on various Operational Risk topics. 

§  Contribute to implementing relevant conduct governance framework in Global Banking, in coordination with the Governance, Regulatory and Conduct GB APAC team:

o   Coordinate the performance of conduct risk assessment as part of the annual RCSA campaigns 

o   Support, as need be, the implementation in Global Banking APAC of the actions derived from the analysis of the relevant conduct risk metrics in collaboration with the CCCO teams, 

o   Support, the promotion, roll out, and monitoring of conduct training and conduct awareness campaigns launched by CCCO teams.

§  Collaborating with various teams in BNPP ISPL to ensure smooth integration and functioning of day-to-day activities. Ensuring that services provided by BNPP ISPL are in alignment with SLA. Whenever required, adjust the SLAs/ activities. 

§  Daily management of the team hired under Operational and Conduct Risk Management Team in BNPP ISPL.

o   Monitor staffing resources and adjust size and expertise where necessary

o   Allocate the work inside the team

o   Ensure the quality of the outcome coming from the team

o   Support the team, reply to escalation, reallocate tasks based on priorities

o   Perform appraisal, set objectives, monitor the performance and facilitate the development of team members

Technical & Behavioral Competencies

·       Knowledge of BNPP APAC CIB set up, Group & CIB framework / guidelines

·       Proven expertise in leading operational risk management matters

·       Ability to interact and manage stakeholders at different seniority levels and across different Métiers/Function

·       Ability to lead and manage teams, directly and in project mode

·       Ability to work in a fast-paced business environment, on various projects at the same time and under tight deadlines

·       Ability to facilitate, manage and implement organizational, cultural changes and transformation.

·       Ability to make clear and timely decisions which are based on judgement after weighing up all facts, risks, constraints and available options.

·       Reliability and integrity

·       Good verbal and written communication skills

·       Fluent in English

Specific Qualifications (if required)

·       12 – 15 years of professional experience in corporate banking environment