Job Title: ASSISTANT MANAGER

Department: SSC

About Business line/Function: RECONCILIATION

Position Purpose: 

§  The candidate would be handling the reconciliation process & MIS on regular basis. Candidate will be responsible for interacting with Line Managers and the clients of BNP Paribas Group and needs to provide high quality of service to the internal/ external clients.

• Candidates would have to handle a team of 6 to 9. Candidate should also play a supervisory role for the rest of the activities related to other operational teams within the business unit.
• The Assistant Manager will be managing the daily operations/ workflow within the business group and helps the Manager in achieving the delivery process. Good understanding of the business expected, including strong knowledge of Intellimatch system.
• Demonstrated commitment to continuous process improvement is a key driver and prior exposure to Lean and Six Sigma is welcome.
• Prior exposure to migrating Reconciliation/ settlements related processes should be an added advantage.

Candidate should be able to articulate himself well and communicate well across all levels in the organization.

Responsibilities

Direct Responsibilities

Primary Responsibilities

• Perform/ ensure performance of the daily reconciliations.
• Identifying exceptions and out of balance situations, and liaise with internal departments as required, to reach resolution in a timely manner.
• Performing a range of daily, weekly, monthly controls to ensure completeness of processing and that any inappropriate postings, matching etc. is identified and resolved promptly.
• Providing user training as required, improving the understanding of the control aspects of Intellimatch within the business.
• Analyzing trends in process exceptions identify root causes and propose solutions.
• Assist with various ad-hoc projects and new initiatives.
• Properly escalating and reporting aged items to senior management and audit.
• Analyzing the details/ references received in MT940/950 and MT535/536 and liaise with correspondent banks and Sub custodians to improve auto matching in Intellimatch.
• Provide on-the-job training for new recruits, updating job procedures from time to time and collecting information on the status and progress of tasks to the onshore location.
• Creating various rules to increase the percentage for the automatic matching process in Intellimatch.
• Responsible for the internal integrity of the automated reconciliation via Intellimatch.
• Maintaining the static data in Intellimatch including new accounts set-ups, department setup, matching rules, and other static data.
• Liaising with other departments to ensure new account openings are completed promptly and accurately, minimizing opportunities for exceptions.
• Handling rejects batches and formatting the files as per the requirement of Intellimatch
• Defining references in the lookup table to automate assignments and avoid discrepancies in Intellimatch.
• Liaising with IT for any discrepancies or changes in the flat files received for import.
• Processing of transactions and completing within the agreed timelines.
• Eye for detail and errors/mistakes.
• Prioritize the work and conduct investigation with due diligence on all the discrepancies.
• People Management.
• Understanding the system architecture of internal applications.
• Understanding of Internal Process Procedures and guidelines
• Accountable to Maintain the BCP / BIA documents   
• Contribute to maintain the BCP documentation for the entity: 
• Keep up to date the list of members of staff involved in the BCP (including alternates) according to the needs expressed:  
• Inform regularly and spontaneously the BC Manager on all relevant information impacting the business continuity plan  
• Ensure that every employee knows the procedure to evacuate and knows where the safe assembly point is
• Taking corrective measures/action in consultation with the Manager.
• Escalate unresolved open items to the respective business teams.
• Maintain Communication Channels with internal peer groups.
• Participate in Cross Training and ensure the Knowledge transfer between the team and processes is happening on periodic basis.
• Participate in Brainstorming Sessions and share the best practices and ideas with the peer groups and team members.
• Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
• Conduct frequent meetings with the repartees and evaluate their individual performance.
• Daily KCI and Control Checks to be performed and Governance to be followed.
• Team Meetings to be conducted regularly and Action points to be noted and closed. 
• Trackers are to be maintained effectively.

Primary Working Relationships

• The Candidate will report to the AVP / VP of the process.
• The position interacts with other Process Associates, Mid Office Staff, CSM, Third parties and Clients.
• The position interacts with International Team Members of BNP Group.

Contributing Responsibilities

·         Working together with Lisbon, Mumbai & Chennai to achieve the vision of SSC.

·         Work closely with stakeholders to mutually enrich the quality of process and to encourage collaborative efforts in achieving client satisfaction.

Technical & Behavioral Competencies

• Hands-on experience of reconciliations applications like Intellimatch & SSR.
• Strong verbal and written English skills required.  Ability to converse clearly with internal and external staff.
• College Degree, preferably a master’s degree in commerce or MBA (Finance)
• Minimum of 8-10 years and/or prior related industry and operations experience, preferably in Securities/ Custodian Operations of a Multi-National Banking Company. Minimum of 6 years in Reconciliation process
• Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
• Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines.
• Proficient in Microsoft Office Applications and strong MS-Word & Excel skills required.
• To be based in Chennai and prepared to travel if required.
• Must be prepared to work in any shift supporting business hours.
• Identify Operational Risk Areas within the Client Business Revenue Process.
• Supervise, Monitor, Control and Co-ordinate all activities in the department.
• Lead and motivate the employees in the department.
• Identify and develop succession plan.

Client Focus & Adaptability: 

Client Focus: 

• Be proactive in developing customer relations by understanding and responding to customer needs.
• Strive continually for customer satisfaction and focus on Client Delight.
• Commit/Promise only what can be delivered by keeping Bank’s interest in mind. 
• Try to identify the real needs of the customer, including those not necessarily stated.

Adaptability:

• Advise/Educate the client’s staff on formulation of data which suits BNP Applications.
• Always look for ways to improve services and processes

Be able to adapt to different markets and different client’s evolution

Integrity, trust & fairness   

• Acts with integrity in all interactions with colleagues, team members and clients.  
• Promises only what can be delivered, managing expectations and honors commitments and has committed to ethical practices in all interactions and relationships.  
• Treats others fairly, showing respect and courtesy.  
• Builds trust by responding openly, genuinely and consistently to others.

Specific Qualifications: (If required)

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Ability to develop and adapt a process 
• Ability to develop others & improve their skills
• Ability to set up relevant performance indicators
• Ability to inspire others & generate people's commitment
• Ability to understand, explain and support change

Behavioral Skills: 

• Communication skills - oral & written
• Ability to collaborate / Teamwork
• Ability to share / pass on knowledge
• Personal Impact / Ability to influence

Education Level: Bachelor Degree or equivalent

Experience Level: At least 10 years

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.