Job Title:  Change Manager 

Department: CIB ITO - Production 

About Business line/Function: CTO – Control Tower

Position Purpose: < The Change Manager is accountable for the end‑to‑end governance of all Infrastructure and Business changes across ITIP, BANK and SIPL. He/she will ensure that changes are assessed, approved, scheduled, and communicated in line with regulatory and internal controls while minimizing service disruption and risk. >

Responsibilities

Direct Responsibilities

1             Engage and manage Infra teams – act as the primary liaison for all infrastructure groups (Network, Server, Database, Security, etc.), ensuring their change proposals are complete, risk‑rated and aligned with architecture standards.

2                Chair weekly Change Advisory Board (CAB) meetings – prepare agendas, facilitate discussions, capture decisions and circulate Minutes‑of‑Meeting (MOM) to all stakeholders within 24 h.

3                Review & approval of Infra & Business changes – evaluate change requests against policy, impact, and risk criteria; grant or reject approval and ensure mandatory back‑out plans are in place.

4                Off‑hours change engagement – be on‑call for critical or emergency changes, coordinate with operations, and ensure proper documentation and post‑implementation review.

5                ServiceNow expertise – build, modify and troubleshoot ServiceNow reports, dashboards and workflow conditions to provide real‑time visibility of change activities.

6                Learn & enforce regulatory and internal controls – maintain up‑to‑date knowledge of relevant regulations and embed them into the change process. >

Contributing Responsibilities

 1             Represent change‑related data – create and present change metrics, KPI dashboards and risk summaries in internal forums (e.g., IT Steering Committee, Governance Council) as required.

2                Prepare for and participate in audits – support internal and external auditors (e.g., ISO, SOC, regulatory) by providing evidence of change controls, documentation, and compliance artefacts.

3                Collaborate with Regional & Global ITSOM teams – align standards, share best practices, and participate in cross‑region change‑management initiatives.

4                Deliver quarterly Change Management Awareness sessions – design and facilitate training for business and technical owners on change policies, risk, and the CAB process.

5                Participate in ITSOM forums – represent the change function in regional/global working groups, contributing to process improvements and knowledge‑sharing.

6                Strong Change <-> Incident correlation skills – Should possess ability and analytical skills to understand the Incidents Caused by Change and Changes causing incidents analogy and create attention to avoid such instances. >

Technical & Behavioral Competencies

< Infrastructure technologies (Network, Server, Cloud, Database, Security) - Good working knowledge

Regulatory frameworks - Familiarity

Risk assessment & impact analysis - Proven ability

Data analysis & KPI reporting (Excel, PowerBI, Tableau) - Strong

Auditing standards (ISO 27001, SOC 2, internal audit) - Understanding required >

Specific Qualifications:

<insert text here>

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• ITIL 4 / ITIL v3 Change Management
• ServiceNow (Change Management module, reporting)
• Data analysis & KPI reporting (Excel, PowerBI, Tableau) 
• Incident & problem management integration - Experience neededSkill 4

Behavioral Skills: 

• Stakeholder Management 
• Attention to Detail & Decision Making
• Customer‑Centric Mindset & Continuous Improvement  
• Collaboration & Teamwork 

Education Level: <insert text here>

Location: <Mumbai>

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.