Corporate Collections Coordinator

We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

In this role within our wider collections team, your main focus will be to help manage the collections process for our corporate clients. You'll be making outbound calls, ensuring that we're providing excellent service while effectively collecting outstanding payments.

Some of your key responsibilities will include:

• Make outbound calls to corporate customers to arrange collection of outstanding payments
• Manage accounts with a focus on relationships with customers, ensuring positive outcomes
• Maintain accurate records and documentation of all communications and transactions
• Use systems such as excel to report and track data from our corporate accounts

What we're looking for

You're a proactive communicator who thrives in a fast-paced environment. You have a customer-focused mindset and enjoy helping others while resolving issues effectively. You're a team player, ready to contribute to collective success.

You'll also be able to demonstrate:

• Strong verbal and written communication skills
• Experience in collections and credit control
• Proficiency in Excel, including analysis and reporting
• Background in customer service, with a focus on corporate customers

The package

We offer a basic starting salary of up to £28,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone Screening with a member of the TA team 
• Competency-based interview with the hiring manager

If you're not shortlisted, we'll still let you know the outcome of your application.

What are you waiting for? Apply today and we'll be in touch.

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