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Informazioni generali

Rif #
1234567890100112786
Paese
Polonia
Città
Warszawa
Tipologia contrattuale
Contratto a tempo determinato
Famiglia professionale
F15 - OPERATION PROCESSING
Esperienza richiesta nel settore
Esperto

Descrizione

We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. 

Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.

It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.


Junior Client Account Manager with French


Requirements:

  • Very good English, fluent French
  • University degree (economy, banking, finance studies)
  • Proven experience in client communication
  • Experience in Securities Services or Investment Fund industry
  • Excellent communication and interpersonal skills
  • Client focus
  • Ability to co-operate in teams (internal and external)
  • Attention to detail and accuracy
  • Self-motivation, willingness to learn


Responsibilities:

  • Handling communication with the clients and all involved parties to deliver required service accordingly to SLA requirements.
  • Providing support to customers by managing their accounts and queries to ensure expected service level is provided.
  • Participation in meetings with clients and third parties to ensure they are satisfied with the service.
  • Participation in creation of team's procedures and checklists to ensure there is no discrepancy and gaps in the process.
  • Analysing errors and incidents, implementing corrective actions to ensure no errors visible for the clients.
  • Participation in  process enhancement to ensure proper delivery of department's target.


What we offer

  • Hybrid work mode, 50% working from home within a month
  • Equivalent for remote work expenses (120 PLN per month)
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • MyBenefit Cafeteria Platform
  • Life insurance
  • Car parking availability in the office building
  • Trainings and development opportunities
  • ACCA/CFA Certification co-financing