About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The Network Infrastructure and Telecom team is responsible for supervising, monitoring and developing the Networks, Infrastructure and Telecommunication of the regional Hub of BNP Paribas in the India region, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Telecom Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.

Job Title:

Analyst

Date:

Mar 12, 2025

Department:

ITIP Voice & Video

Location:

Infinity, Mumbai

Business Line / Function:

ITIP

Reports to:

(Direct)

Manager

Grade: 

(if applicable)

(Functional)

Manager

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Responsibilities

Direct Responsibilities

-         IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)

-         expérience Oracle SBC, Kurmi, Clobba (Codesoft)

-         Voice incident troubleshooting and escalation to L3

-        Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment.

-         Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics

-         BAU support operations in Voice Domain

-         Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution

-         Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain

-         Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes

-         Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure

-         Vulnerability Management and finding remediation

-         Coordinates with onshore teams; interface with vendors and partners for issue resolution.

-         Assists the Team Leads/Delivery Manager in maintaining SLA adherence.

-         Proposes solution alternatives, provide impact analysis for any technical changes.

-         Translates high level objectives into low level work modules and tasks.

-         Performs requirements gathering and design

-         ITIL and Change Management experience

-         Supporting 3^rd party applications – Digital Signage, Wallboard, Imagicle

Contributing Responsibilities

-         SOP creation, OPC, other business supporting documentation.

-         Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark

Technical & Behavioral Competencies

-         Minimum of 5 years’ & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC

-         Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC

And / Or

-         Working experience on Oracle SBC’s

-         Strong knowledge of SIP

-         Good knowledge Video endpoints (Cisco kit, Room Bar, etc)

-         Knowledge of IPC Unigy, Verba and Nice NTR recording

-         Technical knowledge of Network and Telecom infrastructure. 

-         Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.

-         ITIL and Change Management experience.

Specific Qualifications (if required)

-         B.E or Equivalent

-         CCNA (Voice), CCNP (Voice)

-         ITIL V3 Foundation desirable

-         Ability to work under pressure

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to set up relevant performance indicators

Ability to develop and adapt a process 

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)