Job Title: AI‑Enabled Production Engineer – IT Operations

Department: IPS- CARDIF

About Business line/Function: 

BNP Paribas CARDIF is the insurance subsidiary of BNP Paribas. We are a worldwide leader of the Credit Protection Insurance market with strong positions in savings and protection insurance in more than 30 countries in Europe, Asia and Latin America.

The Infrastructure & Production function is responsible for ensuring stability, performance, security and availability of application services throughout their lifecycle. Operating in a continuously evolving technical environment, the team works closely with development and business stakeholders within an Agile and DevOps framework, while driving operational excellence and continuous improvement.

ISPL teams contribute to IT Operations, automation and production transformation, leveraging emerging technologies such as AI‑augmented OPS (AIOps) to improve reliability and efficiency

Position Purpose: 

The AI‑Enabled Production Engineer contributes to the implementation and integration of intelligent automation within IT Production environments.

The role combines traditional OPS / Production engineering skills with emerging AI‑driven automation, supporting the progressive adoption of agentic AI in RUN activities.

Context & Objective of this position: 

The position aims to:

·        Support AI‑driven automation use cases in IT Production

·        Contribute to sanity checks, monitoring and remediation workflows

·        Integrate AI agents with production tools (scripts, APIs, schedulers)

·        Develop a strong production and reliability mindset, while upskilling on AI technologies

Responsibilities

Direct Responsibilities:

·        Implement and maintain automated sanity checks (health, availability, consistency)

·        Contribute to automation scripts and workflows triggered by AI agents

·        Integrate AI‑based actions with production platforms and tools

·        Participate in incident analysis and continuous improvement initiatives

·        Ensure operational consistency with runbooks and procedures

Contributing Responsibilities:

·        Support production incident management (diagnosis, resolution, escalation)

·        Assist in testing and validation of AI‑driven automation

·        Produce clear documentation for automation and operational processes

·        Collaborate closely with senior engineers and AI experts

Technical & Behavioral Competencies

Technical Skills

·        Scripting and automation: Python, Shell, APIs

·        Basic understanding of AI / agentic concepts

·        Familiarity with IT Production, DevOps and cloud environments

·        Monitoring and basic observability tools (logs, alerts, metrics)

Production & OPS Skills

·        IT Operations & Application Production Support

·        Incident and problem management fundamentals

·        Understanding of RUN activities and production constraints

 Specific Qualifications:

·        First professional experience (or strong academic exposure) in IT Operations, Production Support, DevOps or Automation

·        Initial exposure to scripting or programming (Python, Shell, or equivalent)

·        Interest in automation, AI augmented operations (AIOps) and modern IT Production practices

·        Any certification or training related to DevOps, Cloud, Linux or Automation is a plus (optional, not mandatory)

·        Willingness to progressively upskill on AI / agentic systems applied to IT Operations

·        This role is suitable for junior to early confirmed profiles with strong learning agility and motivation to grow in AI driven production environments.

Skills Referential (Required knowledge, skills and abilities)

Technical Knowledge

• Basic understanding of IT Production / Operations environments
• Familiarity with: 
  • Linux operating systems
  • Application or infrastructure monitoring concepts
  • Logs, alerts and health checks
• Foundational scripting skills: 
  • Python and/or Shell scripting
  • Ability to write simple automation scripts and API calls
• Basic awareness of: 
  • DevOps principles
  • CI/CD concepts
  • Cloud or containerized environments (conceptual level)

AI & Automation Knowledge

• Understanding of automation logic and workflows
• Basic knowledge of AI / agentic concepts, such as: 
  • Rule‑based vs AI‑driven automation
  • Use of AI to assist monitoring, diagnostics or remediation
• Ability to work with AI‑generated outputs (recommendations, actions, logs) in a controlled production context
• Interest in learning agent‑based frameworks and AI‑assisted decision mechanisms

Production & OPS Abilities

• Ability to follow runbooks and operational procedures
• Support incident handling under supervision: 
  • Basic diagnosis
  • Escalation according to defined processes
• Contribution to sanity checks, standard controls and preventive actions
• Respect of security, reliability and operational constraints in all activities

Behavioral Skills: 

·        Ability to work in a structured RUN environment, following processes and standards 

·        Strong learning agility and willingness to acquire new technical skills (automation, AI, OPS) 

·        Capacity to handle multiple parallel activities with guidance and prioritization support 

·        Discipline in executing operational tasks and documenting actions clearly 

·        Ability to collaborate effectively with: 

o   Senior production engineers

o   AI / automation specialists

o   Infrastructure and application teams

·        Respect for governance, validation steps and production change processes

Soft Skills: 

·        Curiosity and motivation to grow in AI‑augmented IT Operations

·        Proactive mindset and willingness to propose improvements

·        Clear and factual communication, especially during incidents or handovers

·        Team‑oriented attitude in an international and multi‑site environment (Europe / Asia / LATAM)

·        Ability to receive feedback, learn from incidents and apply continuous improvement

·        Reliability, ownership and sense of responsibility in production contexts

Education Level: 

·        Bachelor's degree in Engineering, Computer Science, Information Technology or related field

Location: Chennai 

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.