Algemene Informatie
Ref #
111114839115313
Land
Portugal
Regio
Lisboa
Stad
Lisboa
Contract type
Stage
Beroepsgroep
F15 - OPERATIONS PROCES
Beschrijving
About the job
- The Cash Management Client Support Trainee will support the Daily Servicing team on operational activities linked to clients’ day-to-day banking operations
- Unlike permanent analysts, the intern will not manage a dedicated client portfolio but will contribute to transversal tasks that enable the team to remain efficient, responsive, and well-organized
- This internship is an opportunity to discover corporate cash management services and gain hands-on experience within a dynamic service-oriented environment
Your Main Activities Are
- Daily Operational Support
- Follow-up and execution of predefined servicing tasks under supervision
- Assist in processing standard requests relating to payments, cash reports, account documentation, or daily investigations
- Monitor inboxes and allocate requests to relevant team members when appropriate
- Track status of selected client requests and ensure proper completion
- Quality & Process Assistance
- Ensure data consistency and accuracy in the internal tools (ticketing systems, trackers, logs)
- Support in maintaining structured documentation (tracking files, status reports, FAQs, templates)
- Service Monitoring & Reporting
- Produce simple operational reports (e.g., daily log of follow-ups, open cases, delays)
- To lead client's satisfaction surveys
- Highlight anomalies or recurring issues observed while processing tasks
- Contribute to improvement proposals based on observed inefficiencies
- Learning Areas & Exposure. Throughout the internship, the student will be exposed to
- Corporate banking environment and service delivery model
- Payment flows (e.g., SEPA, international payments), account servicing flows
- Ticketing flows and operational prioritization
- Internal communication flows between servicing teams, account managers, and operational departments
- The objective is to progressively increase autonomy on assigned tasks, while respecting procedures and control rules
Profile and Skills to Success
- Bachelor’s Degree in Finance / Business / Management / Economics or related fields
- Advanced level of English, both written and oral
- Knowledge in
- MS Office Excel
- Basic IT tools
- Attention to detail / rigor
- Ability to learn quickly and operate in a fast-paced environment
- Adaptability
- Analytical ability
- Communication skills, both written and oral
#LI-Hybrid
Why joining BNP Paribas?
- Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe
- International reach
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
- Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients.
- Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses
- Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
- Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.
- Diversity and Inclusion commitment
BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
- Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.