Algemene Informatie
Ref #
1234567890100111396
Land
Portugal
Regio
Lisboa
Stad
Lisboa
Contract type
Contract van onbepaalde duur
Beroepsgroep
F15 - OPERATIONS PROCES
Beschrijving
About the job
- We are currently reinforcing this team and we are looking for a Business and Client Services Officer in the Business management Department
- BNP Paribas Wealth Management Business Management team is looking to expand in Portugal. This is a very interesting opportunity to join the growing Portugal International Markets Hub (PIMH) family as Business and Client Services Senior Officer for Business Management Department
Your Main Activities Are
- We are looking for a passionate and versatile professional to join our team and provide functional and operational support to our Front-Office users.
- You will play a key role in managing IT tools, training users, and facilitating collaboration between various departments (IT, Operations, Finance, etc.).
- In this role, you will be responsible for incident management and resolution, working closely with our IT Team. You will also play a crucial role in continuous process improvements and the implementation of new tools and features.
- Additionally, you will contribute to digital transformation projects, Tests before implementation, end-user training, while ensuring smooth client data management
Profile and Skills to Success
- First level of support for Front-Office: Serve as the primary point of contact for users, providing quick and effective solutions to their needs
- IT Tools Consultation & Support: Advise teams on best practices and help optimize the use of systems and processes
- Incident Management and Request Follow-up: Analyse, prioritise, and track software issues, reporting anomalies as necessary
- Client Data Management: Oversee cost price updates, conduct historical research, and generate customized reports, particularly on fiscal topics
- Project Follow-up: Represent the Front-office in various projects, oversee User Acceptance Testing (UAT) and manage the deployment of new software versions
- Training and Documentation: Prepare, organise, and deliver training sessions to ensure smooth onboarding of new tools and processes, while maintaining up-to-date documentation and legal contracts for clients
- Client Communication Coordination: Manage the production and delivery of client mailings, and ensure templates are aligned with the bank’s requirements
About the Team
- Direct Impact: You will play a key role in optimizing processes and continuously improving the tools used by the team
- Carrer Growth & Development: Work on innovative projects and gain hands-on experience with cutting-edge tools and applications.
- Collaborative Environment: Work closely with cross-functional teams (IT, Operations, Finance) and share your expertise while strengthening your skills through training and diverse projects
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:
- Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
- Commercial, Personal Banking & Services (CPBS), brings together all the Group’s commercial & personal banking and several specialised businesses;
- Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.