Job Title: Support Analyst

Department: Global Markets APS Position Risk and PNL

About Business line/Function: 

Global Market Application Support teams are providing 24/7 support to users all around the world and are themselves located across several sites (Mumbai, Paris, New York). GECD Risk & Ref Application Support production team (globally 25 people on Jan 2016) is in charge of GECD Risk & Ref applications support used by FO,MO, BO teams . These central applications are used all over the world (Paris, New York, London, Geneva, Milan, Hong-Kong, Tokyo, etc...)

Position Purpose: 

GM IT FRMR Application supports provide 24/7 support to different FRMR applications. Main purpose of APS team is to ensure high availability and stability of the applications and also to ensure users have their queries addresses in timely manner for them to perform their day-to-day trading activities.

Responsibilities

Direct Responsibilities

1. Monitor the applications (presentation and middleware layers, database, scheduled tasks)

2. Incident troubleshooting, communicate status to end users, prevent future occurrences

3. Deploy new releases and patches in production

4. Implement application configuration changes

5. Automate and schedule applicative production and recurrent tasks

6. Work on projects related to application improvement, migrations

7. Manage Staging environments

8. Define, implement and maintain the disaster recovery plan

Contributing Responsibilities

1. Study application evolutions with the development and business analysis teams

2. Create and maintain documentation

3. Gather knowledge and share within the teams

4. Suggest improvements to help team reduce repetitive BAU tasks

Technical & Behavioral Competencies

•Knowledge & Understanding of Apache, Tomcat

•Excellent knowledge and understanding of Oracle 11g/PLSQL/

•Knowledge & Understanding of Deployments on tomcat

•Understanding of Shell scripts

•Excellent Understanding of Windows/UNIX operating system

•Excellent Communication Skills

•Business/Customer facing skills

•ITIL Foundation level trained / certified.

Specific Qualifications:

Knowledge of PL/SQL, Tomcat, Apache, Deployments, Windows and Unix are essential for the role.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Unix
• PL/SQL
• Windows
• Scripting

Behavioral Skills: 

• Ability to collaborate / Teamwork
• Decision Making
• Client focused
• Communication skills - oral & written

Education Level: Bachelor Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.