Job Title: Regional Outsourcing Coordinator (TPRM) - ITO Production Quality Officer

Department: CIB IT Production - ISPL

About Business line/Function: ISPL IT Production CTO Office team is responsible for safeguarding IT Business operations by driving internal risk‑management framework and its associated controls and reporting for IT Production teams and compliance with regulatory and corporate standards is consistently met. This also includes the processes to enhance Third Party Risk Management (TPRM) Organization for ITO Production by having New regional ITO Production coordinator focusing current generic Local outsourcing coordinator (LOC)/Third Party Risk Management Office (TPMO) model into a production‑aware, regulator‑compliant, and governance‑driven process.

Position Purpose: The purpose of this position is to have Regional Outsourcing Coordinator (ROC) who will be responsible for Enhancing Third Party Risk Management (TPRM) Organization for ITO Production and the role of the ROC is mainly to coordinate activities which turn the current generic Local outsourcing coordinator (LOC)/Third Party Risk Management Office (TPMO) model into a production‑aware, regulatory‑compliant, and governance‑driven process. Introducing quarterly Regional TPRM committees, clear validation pathways and dedicated points‑of‑contact to align governance, enhanced CTO sign‑off workflow and raise ITO Production’s visibility across regional and global scopes. A few refinements (especially around reporting lines, decision rights, inventory ownership and a delegated deputy) are essential to maximize impact and avoid bottlenecks.

Responsibilities

Direct Responsibilities

• Process Design & Integration - Partner with the Global Outsourcing Coordinator (GOC) to build a single, end‑to‑end TPRM framework that meets all control and regulatory demands for ITO Production.
• Governance Leadership - Chair the quarterly regional TPRM Committee, capture minutes, decisions, and actionable items, and ensure follow‑through.
• Regulatory & Control Ownership - Keep ITO Production DORA‑compliance checklist up‑to‑date, maintain an accurate provider register, and certify that every required control is in place.
• CTO Validation Management - Secure documented local CTO sign‑off for every IT production arrangement ‑ related outsourcing agreement (annual contract list, critical contracts, invoice verification).
• Stakeholder Coordination - Own the RACI matrix, align LOC/TPMO activities with production needs, and act as the escalation point for both BAU and project‑level issues.
• Global Synchronization - Deliver a concise “Local‑to‑Global” briefing each quarter to the GOC, ensuring regional data flow into the global TPRM consolidation.
• Provider Inventory Custodian - Maintain a complete, accurate regional provider inventory, inclusive of all required metadata and contract details.
• Performance & Reporting - Drive the TPRM KPI dashboard (validation turnaround, DORA coverage, committee effectiveness) and present monthly performance metrics to the local CTO.
• Provide a SPOC for sourcing/outsourcing matters in the location

Contributing Responsibilities

• Ensure that all TPRM requirements, controls and regulatory obligations (DORA & local) are correctly implemented for ITO Prod.
• Coordinate with Procurement, TPRM & Outsourcing coordinator.
• Maintain the “Local‑to‑Global” Reporting Pack – Summarize regional highlights, blockers, and improvement actions for the Global Outsourcing Coordinator.
• Refresh the Regional KPI Dashboard - Keep performance reporting relevant and focused on business priorities.

Technical & Behavioral Competencies

• Keen analytical mind and forward‑looking approach in mastering and applying the latest TPRM best practices & End‑to‑end TPRM lifecycle, risk‑assessment methodologies.
• Minimum 4-5 years of hands‑on experience in Third‑Party Risk Management and Governance, with a deep, practical understanding of the end‑to‑end TPRM lifecycle and associated control frameworks.
• Proven ability to work seamlessly with TPRM, Procurement, Outsourcing Coordinators and other stakeholder groups, aligning objectives and driving collective outcomes. 
• Strong written and verbal communication skills. 
• DORA (Digital Operational Resilience Act), Basel III/IV expectations, GDPR/CCPA data‑privacy, internal control frameworks (COBIT, ISO 27001).
• Data‑modeling, data‑quality validation, building KPI dashboards, basic statistical analysis.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Third‑Party Risk Management (TPRM)
• Regulatory & Control Frameworks
• PowerPoint, Excel & Power BI (Preferred)

Behavioral Skills: 

• Communication skills – Oral & Written
• Attention to Detail/rigor
• Personal Impact / Ability to influence
• Critical Thinking

Education Level: Bachelor’s / Masters (Computer Science or IT related preferred)

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.