Job Title: Employee Experience Specialist

Department: Human Resources

About Business line/Function: 

Position Purpose: 

Employee Experience Specialist evangelizes digital HR across hire to retire lifecycle. This role bridges HR processes with technology, focusing on data integrity, reporting, and integrations. EmpEx specialist drives process optimization, onboard and enhance platforms to support seamless operations. Perfect for professional with a passion for AI and tech driven HR solutions and user-centric design.

Responsibilities

· Create process maps and experience maps across employee and manager hire to retire lifecycle

· Collaborate with CoEs, delivery teams and key stakeholders to identify opportunities and solve for user experience gaps, aligned with business goals.

· Map business requirements to technical solutions and automate workflows (e.g., onboarding, performance reviews)

· Create and maintain a roadmap, prioritize development, define requirements and finalize design, working with engineering and other relevant stakeholders

· Partner with technology on product selection, configuration, troubleshooting, and user support.

· Manage system integrations, ensuring data accuracy and compliance with applicable regulations (e.g., EPF, ESI).

· Conduct user acceptance testing (UAT) for system upgrades, patches, and new features.

· Analyze system performance, identify bottlenecks, and recommend enhancements for scalability and security.

Provide training and documentation to end-users, fostering self-service adoption.

Specific Qualifications:

· • Bachelor’s degree in Computer Science or 2-5 years of experience in HR technology or IT support within HR contexts.
• Proficiency in HR systems such as Oracle HCM, Avature etc.
• Knowledge of HR processes, data privacy (GDPR/DPDP Act), and agile methodologies.
• Strong problem-solving skills, with excellent communication for cross-functional teams.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.