Position Purpose

The successful hire is responsible for providing technical support and assistance. The role will interact with internal users by phone or in-person to resolve their computer problems related to software and hardware issues to ensure continuous operations. 

Responsibilities

Direct Responsibilities

• Responsible for desktop software & hardware support and work with service providers in case of hardware failure.
• To install and test PC peripherals as requested by users according to the bank standard.
• To follow up procurement & delivery of hardware/software required by users.
• To install software/application according to user requirements or application installation procedure, and act as the first line support of software & applications.
• To co-ordinate & liaise with other IT teams for network connection of desktop equipment.
• To provide relocation services on IT desktop equipment.
• To maintain up-to-date hardware inventory.
• To administrate Windows user account.
• To satisfy all administrative requirements of the position.
• To update SAP for procurement & fixed assets control.
• To deploy latest Security Patches
• To support VC and voice recording playback
• To ensure IT compliance of the site to the bank standard.
• Escalates complex problems to higher level within organization.

Contributing Responsibilities

• Direct contribution to BNPP operational permanent control framework.
• Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
• Comply with regulatory requirements and internal guidelines
• Contribute to the reporting of all incidents according to the Incident Management System

Competencies (Technical / Behavioral)

• Experienced in technical support or helpdesk with customer service.
• Working knowledge on Software and Application issues.
• Experience in ticket analysis and understanding issue trends.
• Excellent interpersonal, communication and analytical skills.
• Ability to multi-task in a fast-paced environment and must be willing to work flexible hours if called upon.
• Critical thinking skills to troubleshoot problems quickly, under time constraints, with interruptions all while resolving issues in a timely manner.
• Must provide an excellent service-oriented attitude and effectively communicate with a diverse user community at all levels of the organization.
• Degree in Computer Science, Information Technology, or relevant field preferred.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year