Job Description

 The Client Account Manager works closely with clients, relationship managers, client service managers, Compliance, Products, Client Implementation, Legal, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting functionally to Head of Global Custody Operations.
 

• Core functions: Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.
• Handles internal / external clients’ enquiries and act as a single-point of contact for clients / fund managers who use our global custody services. 
• Follow-up client activity - provide reporting and managing operational risk.
• Communicate the issues and recommending solutions to clients.
• Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support any regulatory, audit, review requirements.
• Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
• Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities 
• Perform ad hoc tasks when required
• Deliver excellent levels of service to stakeholders internally and externally and to “get it right first time”.
• Responsible for ensuring the best client experience.
• Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.

Job Requirement

•    Positive attitude and team player

•    Client Servicing skills with excellent communication and interpersonal skills

•    Highly motivated, self-starter with the ability to work in pressurized environment

•    Highly structured and methodical in execution

•    Ability to multi-task and prioritize workloads, strong time management skills

•    Results driven with a strong commitment to completing tasks within deadlines

•    Ability to understand and resolve or escalate issues quickly

•    Enjoy working in a socially diverse environment

•    Comfortable dealing with senior individuals and management across functions

•    Strong knowledge of financial industry with good experience across asset classes

•    Proven track record in client facing roles