Job Title:  Head of Client Com at ISPL

Department: ISPL 2S IT, Cross Business Solutions

About Business line/Function: Cross Business Solutions, delivering the best-in-class, innovative, sustainable, secure and cost-efficient transversal solutions and referential systems within Securities Services, CIB and the Group.

Position Purpose: Seeking for a Head of Client Com at ISPL, which includes 2 applications: NEOLINK and FLEX .

The Head of Client Com at ISPL is accountable for the technical delivery and architecture of both NEOLINK and FLEX applications. This includes day‑to‑day operational support, performance monitoring, incident resolution, release coordination, continuous improvement, and compliance with security and governance standards. 

Additionally, this role requires managing the local teams of NEOLINK and FLEX (JUDO) and the release management of FLEX.

The candidate should demonstrate success overseeing the day‑to‑day management of enterprise applications while leading and developing a high‑performing team.

Responsibilities

Direct Responsibilities

NEOLINK & FLEX

Lead the design and technical architecture of the FLEX Application and act as the local Technical referent for the NEOLINK Application to ensure scalability, performance, and maintainability.

Accountable for the change & release processes for the FLEX application – plan, schedule, test, and deploy patches, upgrades, and new releases.

Maintain application health and performance‑tuning activities.

Lead a team of support engineers and Business Analysts– assign work, mentor staff, conduct performance reviews, and foster skill development.

Ensure security compliance – apply security patches, assist in vulnerability remediation, and support incident‑response activities for the FLEX application.

Communicate with onshore stakeholders – provide status updates about the local deliveries and overall performance of the local teams.   

Contributing Responsibilities.

Drive Cost‑Optimization

Represent the Team in Governance Forums – Participate in Change Advisory Board (CAB), security review panels, and compliance audits, bringing the application’s operational perspective to strategic decisions.

Promote a Culture of Quality & Security – Enforce secure coding and deployment standards, coordinate vulnerability scans, and advocate for early security testing in the development lifecycle.

Foster Cross‑Team Collaboration – Act as the liaison between development, DevOps, infrastructure, and business units to ensure seamless hand‑offs and shared ownership of the application lifecycle.

Technical & Behavioral Competencies

Proven ability to manage daily enterprise‑application operations and lead a development team.

Able to clearly articulate risks, impact and remediation status to senior stakeholders

Very strong interpersonal skills – able to engage cross‑functional teams (on-shore/near-shore) 

Deep knowledge of ITIL/ITSM processes (incident, problem, change, release management).

Familiar with cloud platforms and understand security/ compliance requirements.

Specific Qualifications:

Helping team members deliver their work, encouraging strict adherence to best practices, and raising service‑level standards are essential steps to boost the overall performance of our local teams.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Sound technical understanding of Java, Angular, Oracle
• Exposure to DMZR

Behavioral Skills:

• Strong leadership skills with ability to inspire team members
• A continuous Improvement mindset, actively seeking feedback on regular basis and turning that input into concrete action plans
• Advocate of best practices
• Excellent communication teams with proven ability to manage and influence stakeholders

Education Level: Bachelors degree and Higher

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.