About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including application accounts, domain accounts, and account privileges. In addition the team provide people referential setup for regions. 

Business line is CIB - CIB is Corporate and Institutional Banking.

Job Title:

Associate

Date:

05/11/2025

Department:

CIB IT - IAM - Identity Access Management

Location:

Chennai

Business Line / Function:

CIB IT Production

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

We are looking for a SAILPOINT L2 support analyst for Identity Access Management Team. As a SAILPOINT support analyst, candidate should have a vast experience in SAILPOINT Identity IQ trouble shooting with a broad understanding of Identity Access Management (IAM) processes and implementations. The role will more focused on analyzing/troubleshooting and maintenance of the IAM system. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with IAM development, testing, operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes

Responsibilities

Direct Responsibilities

We are looking for a SAILPOINT Support Analysts. As the SAILPOINT Analyst, candidate will be responsible for monitoring the SailPoint as an application and handle the incidents and requests reported through ServiceNow. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with technology operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes.

• Should be responsible in maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.
• Manage request coming from users (Service Now) as single entry point for the end-users.
• Should work along with team while resolving prioritizied issue and to share the Application Support team’s work load
• Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
• Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.
• Should monitor the infra 24/7 and finds out any performance bottleneck and come up with recommendations to improve SailPoint application performance.
• Good knowledge on Incident/Change/Problem management process (ServiceNow).
• Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.
• Problem resolution: Incidents analysis, steering of corrective action
• Strong hands on experience on Web and Application servers
• Needs to have experience in Performance engineering and improving SailPoint application performance
• Should have sound experience in SailPoint Access Governance module
• Should be able to contribute in Capacity planning & come up with Infra scalability recommendations
• Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes
• Should be able to work with DBA in implementing Performance improvements on DB platform
• Should have experience on Build Automation & Continuous improvement in J2EE based applications
• Should be able to define Purging, Data retention, DB backup and restore strategy    

Technical & Behavioral Competencies

Must have skills:

• 3 to 6 years of IAM support experience preferably on SailPoint.
• Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience
• Hands-on in troubleshooting LCM workflows, connectors, config events, scheduled tasks…etc
• Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
• Hands-on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MsSql
• Good support knowledge on REST APIs is added advantage
• Experience on Active Directory, LDAP, RACF, PeopleSoft
• Good knowledge on JIRA, ServiceNow is a plus
• Excellent hands-on experience with web/App servers
• Experience with Agile / Scrum IT methodology is a plus
• General banking domain knowledge is a plus
• Should have good analytical and logical reasoning skills.
• Excellent verbal and written communication skills.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

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Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)