The Role

The Senior Team Administrator plays a key role in supporting the day-to-day operations of a busy real estate office. This position involves overseeing administrative processes, supporting the team and management, and ensuring compliance with regulatory requirements, including KYC and anti-money laundering (AML) procedures.

Responsibilities

•    Initiating and progressing the on-boarding process of all new clients 

•    Conduct Know Your Customer (KYC) checks for buyers, sellers, landlords, and tenants

•    Verify client identity and proof of address in line with regulatory standards

•    Perform Anti-Money Laundering (AML) checks and risk assessments

•    Ensure all compliance documentation is accurately recorded and securely stored

•    Liaise with compliance officers and external bodies where required

•    Monitor and update procedures in line with evolving regulations

•    Report suspicious activity in accordance with company policy

•    Organising travel for team members 

•    Event management – coordinating client and team events

•    Preparation of expenses

•    Preparation/editing of reports and pitch documents

•    Arranging internal and external meetings – booking meeting rooms and arranging catering

•    Maintaining and updating team job lists, creating new accounts, opportunities and job numbers (using 20:20 CRM System)

•    Raising invoices and managing invoice records

•    Preparing HTML email campaigns 

•    Maintaining filing systems in place, photocopying, scanning

•    Typing general correspondence

•    Maintaining files and job records

•    Identifying and arranging IT requirements for new starters

•    Manage workloads in conjunction with the other team secretary to ensure that all work is processed efficiently and on time

Person specification

Qualifications and Experience

•    Educated to GCSE level or equivalent as a minimum

•    Proven experience in a senior administrative role, ideally within real estate or property

•    Strong understanding of KYC, AML, and compliance requirements

•    Excellent organisational and multitasking abilities

•    High attention to detail and accuracy

•    Strong communication and interpersonal skills

•    Proficiency in Microsoft Office and CRM/property management systems

•    Ability to work under pressure in a fast-paced environment

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.