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The position at a glance

This role supports the BNP Paribas mission by ensuring the integrity and availability of critical financial reporting tools and data. The main objective is to provide first-line user support through inquiry response, training, and collaborative research with Front-Office, IT, and Risk teams. The position ensures operational continuity by managing the financial closing cycle and proactively managing project handovers to prevent technical incidents.

In detail

• Provide first-line user support by responding to inquiries and conducting training to ensure seamless operations across Front-Office and IT teams.

• Support financial reporting accuracy by ensuring data integrity and tool availability through continuous monitoring.

• Liaise with the user community to provide functional expertise and consultative support for improved service delivery.

• Investigate and resolve reported user issues or daily batch reporting discrepancies to maintain system reliability.

• Facilitate effective communication between business units, IT, and PMO to align geographically distributed teams.

• Proactively update users on major incidents or planned application downtime to manage operational expectations.

• Identify business line impacts generated by new solutions to ensure smooth transitions and minimize disruption.

• Share domain knowledge by providing documentation and training to empower the user community.

• Prepare reports and dashboards in accordance with established operating procedures to support management decision-making.

• Maintain high standards by performing recurring quality checks and controls to ensure process excellence.

The strengths and skills that will help you succeed

While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted  

 What you need to know 

• A mobility does not trigger an automatic pay review nor a change in benefits

• BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application. 

• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position; 

• If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision | FINRA.org