Informacje ogólne
Nr ref.
HEAT-23-16684
Kraj
Brazylia
Region
São Paulo
Miejscowość
SAO PAULO
Typ umowy
Umowa na czas nieokreślony
Rodzina zawodowa
F15 - OPERATION PROCESSING
Opis
Client Services Specialist - AVP
Key responsibilities:
- Act as primary point of contact for strategic corporate clients, ensuring high-quality service delivery.
- Lead and coordinate projects involving multiple stakeholders (RMs, Cash, ITO, Operations), securing alignment and execution.
- Handle client requests, inquiries and operational issues via email, calls and internal systems.
- Register, monitor and follow up tickets, ensuring SLA compliance.
- Support the monitoring of client portfolios, identifying risks and pending items, and ensuring deadlines are met.
- Assist in the preparation of operational reports, product presentations and support materials.
- Conduct client onboarding, workshops and training sessions for Cash Management and FX products.
- Propose and implement continuous improvements to enhance processes, client experience and area growth.
- Deliver executive presentations and KPI reports for clients and management.
- Collaborate with internal teams (Sales, Operations, IT, Compliance, Product, Risk) to resolve client issues and develop solutions.
- Provide consultancy in FX and Trade Finance solutions.
- Participate in regional/global governance forums, aligning practices with international standards and sharing best practices.
Position Requirements:
- Bachelor’s degree in Business, Economics, Engineering, Information Systems, International Relations, or related fields. Post-graduate studies or financial certifications are a plus.
- English: advanced, both written and verbal – for documentation, reporting and global interaction. Spanish is a strong plus.
- Advanced knowledge of Cash Management products, such as Collections, Payments, Tax and Utilities.
- Excel (advanced).
- Strong communication, analytical and organizational skills.
- Ability to handle multiple priorities with resilience.
- Teamwork mindset with proven ability to interact with global and multidisciplinary teams.
- Experience with client onboarding and training.
- Knowledge in Foreign Exchange (FX) and Trade Finance products: international remittances, FX contracts (spot, forward, hedge), import/export financing, letters of credit, guarantees and regulatory frameworks (BACEN/local).
- Experience in Client Services, Implementation or Corporate Banking (financial institutions.
- Familiarity with FEBRABAN layouts (CNAB 240/400, payment and collection files) and connectivity solutions (SWIFT, XML, host-to-host, APIs).
Core Competencies
- Resilience and adaptability to manage high-pressure environments and critical issues.
- Strong project management skills, able to coordinate initiatives across stakeholders (Relationship Managers, Cash Management, ITO, Operations, Compliance).
- Consultative communication style, client-oriented and solution-driven.
- Analytical mindset with ability to build, analyze and present KPIs and executive dashboards.
- Strategic thinking, sense of ownership and continuous improvement orientation.
Why join BNP Paribas?
BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs nearly 178,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.
Our presence in Brazil
BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group's largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval).
Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients.
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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