Job Title: ServiceNow Developer

Department:  ITG BNL

About Business line/Function: 

BNL has chosen to organize itself according to the Agile@Scale model, the main departments are divided into Tribes and each contains within itself the organization of the relevant business, the definition and organization of the processes in its area, the management of the IT components in the perimeter .

Tribe Digital manages the Bank's Web and App digital channels for all markets and is responsible for the following activities:

 Evolve digital channels based on business and/or technological needs and in close collaboration with the Architecture, UX-Design, ITP COEs for

Manage maintenance of in-scope applications

Define and manage the processes linked to digital capabilities

Identify new strategic and technological solutions

Position Purpose:

The candidate is responsible for the design, implementation and testing of the solution, working closely with the Senior Developer/System integrator of reference BNL. The candidate is oriented towards the configuration of the system, the implementation of integration activities with external systems and the implementation of any features not directly covered by the OOTB platform.

The main activities include:

• Configure the Service Now application

• Manage the administration of profiles and roles

• Develop scripts for any specific features

• Develop any API interfaces towards external systems

• Support testing activities from the technical aspects

Responsibilities

Direct Responsibilities

In particular, the figure will have to:

• Support the entire development process in ServiceNow on the three components in the field (FSO, HRDS, WSD) respecting the technical specifications provided by the BNL system integrator.

• prepare and provide all the agreed documentation (e.g. test cases and results, baselines of the developed packages)

• promptly remove any anomalies found after the release by the system integrator or the business, delivering the updated version of the documentation.

• support the continuous dialogue and exchange of information with the Senior Developer/System Integrator to improve their activities to be carried out.

• guarantee full compliance with the commitment of the milestones and quality levels, risk containment

Contributing Responsibilities

·         Collaborate on the design and development

·         Critically and proactively evaluate the solution proposed by the system integrator, proposing a more appropriate one

Technical & Behavioral Competencies

2 years of experience in configuring modules and developing software on the ServiceNow platform

In particular, specific knowledge of these 3 modules FSO, HR, WSD.

2 years of experience in the following technologies:

• JavaScript: it is essential to have a good command of JavaScript for both server-side scripting and client-side scripting.

• HTML/CSS: knowledge of HTML and CSS is useful for creating and customizing user interfaces.

 AngularJS: used to interact and customize ServiceNow portal widgets (service portal, employee center)

• jQuery: used to manipulate the DOM and manage events.

• JSON and XML: data formats commonly used for exchanging information o Scripting API (nice to have): to interact with data and functionality between different platforms.

Specific Qualifications:

Mandatory 

·         Certified System Administrator (CSA) 

·         Certified Application Developer (CAD) 

At least 2 of these 4 certifications/accreditations 

·         ServiceNow Certified Implementation Specialist - Human Resources 

·         ServiceNow Certified Implementation Specialist – Customer Service Management Financial Service Operations (FSO) 

·         Banking & Wealth Accreditation

·         Workplace Service Delivery (WSD) Accreditation

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

o   Ability to collaborate / Teamwork

o   Ability to share / pass on knowledge

o   Ability to deliver / Results driven

o   Attention to detail / rigor

Behavioral Skills: 

o   Analytical Ability

o   Ability to manage a project

o   Ability to understand, explain and support change

o    Ability to develop and adapt a process 

Education Level:  Bachelor’s Degree or equivalent

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.