Job Title
 Application Functional Support – Customer Data & Services

Department
ISPL ITG Payment services

Business line / Function description
 The IT Payment Services line is the global hub for payments and cash‑management solutions across the BNP Paribas Group. It delivers high‑throughput, highly secure applications that process billions of transactions each year. The team works in an Agile, DevOps‑centric environment and collaborates closely with product owners, compliance, and operations to keep the platform reliable, compliant, and innovative.

Position purpose
Deliver end‑to‑end functional support and incident resolution for business‑critical applications, ensuring minimal disruption to daily operations. Simulate, test, and validate business processes and system changes. To provide expert guidance that drives reliable, efficient service delivery.

Responsibilities

Direct responsibilities

·        Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise

·        Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions

·        Collaborate with internal teams to ensure seamless operations and resolve functional issues.

·        Apply ITIL principles and incident management best practices to ensure efficient and effective issue resolution

·        Test and simulate business processes and applications to identify areas for improvement and optimize performance

·        Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.

Contributing responsibilities

·        Team player

·        Effectively communicate work and delivery status

·        Open to adaptation of new technology, learning and implementation within the project.

·        Ensure delivery timelines are met while maintaining high quality and compliance standards.

Technical & Behavioral competencies

·        8-10 years of professional experience in Application support and functional incident management.

·        In-depth product knowledge, with a proven track record of addressing complex business queries in a regulated industry (banking, payments, fintech).

·        Monitoring, troubleshooting Mobile and Web applications.

·        Solution management – business use case clarification with the technology exposure.

·        Functional support experience, with the ability to resolve business-related issues.

·        Application monitoring and troubleshooting skills

·        Linux, application monitoring tools exposure – Beginner level

·        Exposure in applying ITIL principles

·        Strong English communication skills (written and spoken).

·        Proficient in analytical skills 

Specific qualifications

·        8  - 10 years of relevant professional experience along with Bachelor's Degree or equivalent

Skills Referential (Required knowledge, skills and abilities)

Other Skills:

-          Agile methodology exposure

-          Knowledge of banking products is a nice to have

-          Proactive mindset

Education Level: Bachelor Degree or equivalent

Location: Chennai / Mumbai 

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.