Job Title: Application Production Support Engineer-Control-M L2 role

Department: ITGP- BNPP Fortis 

About Business line/Function: BNPP Fortis

Position Purpose: BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.

BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic

Responsibilities

The job mainly consists of the following elements:

• 7/7 – 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
• Providing first line for all and second line support for workplace and applicative solutions
• Providing IT workplace equipment to end users (excl individual smart devices)
• We are gatekeeper of operational change management.
• IT Continuity (perform DRP – Disaster Recovery Program)

Technical & Behavioral Competencies

As OPS engineer:

·       To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.

·       To help prepare the detailed runbook by identifying all stakeholders and related actions.

·       To analyze all technical dependencies between the different components.

·       To update the Current State Architecture document based on detailed technical design. 

·       To update or create all documentation for support.

As incident solver in run mode:

·       To find, advice and implement solutions in order to solve incidents

·       To document the resolution progress and the applied solutions

·       To investigate, analyze and document incident cause and solution

·       To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

Technical Experience:

Mandatory –

•                Basic Knowledge of  Wintel, Unix & Linux Environment

·       Good knowledge at Control-M

•                Basic Operating system:  Aix, Unix, Linux, Windows Server

•                Basic Database oracle / SQL

•                MS Office XLS, Word, PPT

·       Bash scripting development is mandatory. Candidate needs to be able to write a script from scratch. Not only read or modify it.

·       Multiple years of experience in creating schedules in CTRL-M even with basic info from Development team.

·       Being able to point out logical errors in requests they get. For this, you need project experience. Autonomy.

·       Able to manage autonomously big migration projects in CTRL-M in collaboration with development team.

·       In depth error analysis, not only reading the log or “sysout” but be able to do a complete analysis of the incident.

·       Being able to point out where the error is located even if it’s in a technology you don’t manage.

Preferable –

·       Experience in a second line

·       Some knowledge about cloud environments

·       WebSphere experience

·       Experience in deployment of business applications.

Specific Qualifications:

·       Agile environment 

·       Follows the Customer processes for projects, incident and change management. 

·       Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. 

·       Motivated self-starter, process-oriented with high attention to detail 

·       Quick self-starter, proactive attitude. 

·       Good communication skills, Good analytical and synthesis skills. 

·       Autonomy, commitment, and perseverance. 

·       Ability to work in a dynamic and multicultural environment. 

·       Flexibility (in peak periods extra efforts may be required). 

·       Open minded and show flexibility in self-learning new technologies/tools. 

·       You are customer-minded and can translate technical issues into non-technical explanations.

·       You are always conscious about the continuity of services.

·       You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

·       Client-oriented, analytical, initiative oriented and able to work independently.

·       Be flexible and ready to provide support outside of Business hours (on-call).

·       Able to take additional responsibility. 

·       Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

·       You are flexible and ready to provide support outside of Business hours (on-call).

Referential (Required knowledge, skills and abilities)

Transversal Skills:

        ·        Ability to develop and adapt to a process

        ·        Ability to understand, explain and support change

        ·        Ability to anticipate business and strategic evolution

        ·        Client focused

        ·        Analytical ability

        ·        Ability to manage a project

Behavioral Skills: 

        ·        Communication skills

        ·        Ability to collaborate/Teamwork

        ·        Organizational Skills

        ·        Client focused

Education Level: Bachelor’s degree or equivalent

Location: India- Chennai 

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.