What is this position about?

•    Within the CIB ITO Client Engagement and Protection of BNP Paribas CIB, the Operational Relationship Management team is owning strategic and long-term relationship with key operational stakeholders of Global Markets (GM) priority C100 clients.

•    We are seeking a motivated and experienced Operations Client Relationship Manager to join our dynamic team.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities

•    Build relationships with GM priority clients and act as single point of contact for client escalations.

•    Foster and create genuine relationships and constant communications with client senior operations leads from the bank’s T20 and C100 priority clients.

•    Act as client’s advocate across BNPP Operations and Technology for gathering feedback and providing opportunity for our clients to share operation performance feedback 

•    Ability to leverage internal client analytics to measure Operations performance, proactively reach out to clients to address lagging performance.

•    Leads the preparation for and delivery of regular operational reviews, scorecard meetings and other strategic meetings to monitor operational performance.

•    Regularly connect with business stakeholders to discuss business and operational areas impacting the client relationship and align objectives across the business and ITO functions. 

•    Collaborate with local and global operational teams to deliver solution to clients. Escalates complex cases to Senior Management in OCRM or Operations Management.

•    Assist in the growth of BNPP’s OCRM brand by contributing or owning programs focused on KPIs, Fintech Agenda, regulatory awareness, and industry partnerships.

•    Work in alignment with global OCRM initiatives to deliver services excellence to clients.

•    Functional engagement ownership in line with Global OCRM coverage.

What is required for you to succeed?

•    Bachelor’s degree in business administration, finance, or related field.

•    5+ years of experience in client relationship management or operations, preferably in the financial or bank sector.

•    Client-focused mind set with excellent communication and relationship management skills.

•    Fluent in English and Mandarin (both written and spoken); proficiency in Cantonese and additional languages is a plus.

•    Professional knowledge of full end-to-end operational processes (pre and post trade) for Financial Services.

•    Strong experience of Financial Institutions and Global Markets products is an advantage and ability to apply the knowledge to improve our processes and procedures.

•    Excellent coordination, prioritization, and multi-tasking skills.

•    Strong ability to influence senior stakeholders within BNPP functions as well as at client level.

•    Work autonomously and successfully to manage team workload.

•    Proficient in data analysis and performance metrics.

•    Advance knowledge of Microsoft software i.e. PowerPoint and Excel.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year