Informação geral
Ref #
612345678901011813
País
Portugal
Cidade
Lisbon
Tipo de contrato
Contrato Permanente
Família profissional
F15 - PROCESSAMENTO DE OPERAÇÕES
Descrição
About the job
- The Know Your Client (KYC) Platform Team Manager is responsible for ensuring that services provided by the Shared Service Center (SSC) meet the Service Level Agreements (SLAs). The Team Managers contributes to protect BNP Paribas against reputational, anti-money laundering, Anti-Money Laundering (AML)/Counter-Terrorism Financing (CFT) and fraud risks, and works closely with the Business and Coverage to understand the clients and with Compliance to ensure it provides all Regulators requirements
Your Main Activities Are
- Manages workload allocation across the area
- Manages day-to-day service issues and priorities and escalates issues if necessary
- Ensures central guidelines are applied within the area through governance implemented by the central team(s)
- Implements an internal governance within the team (daily/weekly meetings)
- Implements a governance with the internal clients (Business, Compliance, among others)
- Participates in recruiting SSC staff and organises cross trainings
- Monitor SSC performance based and process quality and reports to the 4C (Client Certification Competence Center) leader. Also, produces operational reports
- Contributes to the overall budgetary management of the service area
- Ensures the standardisation of SSC processes across Regions
- Proposes process improvements to central team and implements improvements upon validation
Profile and Skills to Success
- Master’s degree in Law or Business Management
- From 3 to 4 years of experience in Banking and Financial Operations
- Fluent in English
- Ability to set up relevant performance indicators
- Ability to inspire others and generate people's commitment
- Ability to develop and adapt a process
- Ability to deliver/Results driven
- Proactivity
- Ability to collaborate/Teamwork
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:
- Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
- Commercial, Personal Banking & Services (CPBS), brings together all the Group’s commercial & personal banking and several specialised businesses;
- Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.