About the job

• The E2E (End to End) Partnership and Business Solutions Senior Officer supports Cash Management product operations by handling client requests and driving continuous‑improvement initiatives within an assigned scope. Serving as the primary liaison, the role coordinates internal stakeholders (team officers, Operations, IT, Product, and Front‑Office teams), clients, and suppliers to ensure alignment, prioritize work, and execute tasks smoothly. The professional in this role also acts as the subject‑matter expert for the designated area
    

Your Main Activities Are

• Deliver comprehensive product support – run demos, onboarding, and resolve technical issues (e.g., configuration errors) while ensuring a seamless client experience
• Take full E2E accountability for each client journey, guaranteeing that service‑level agreements, controls and contractual commitments are met from front‑office to back‑office
• Prioritise and orchestrate daily workload for the team, manage the backlog, and allocate resources to meet agreed‑upon deadlines and quality standards
• Act as the escalation point for complex cases, driving root‑cause analysis, enforcing procedures, and coordinating remediation across all relevant functions
• Serve as the strategic liaison between Product, IT, Operations, Relationship Managers and external partners, translating business needs into actionable road‑maps and ensuring alignment
• Communicate clearly production status, priorities, incidents, risks, to management and partners (internal and externals) through dedicated forums
• Mentor and up‑skill junior officers via structured coaching, shadowing programmes, and a shared knowledge hub, building a culture of continuous learning
• Drive continuous improvement of the processes, showcase a co-creation mindset. Be curious about why the Client called in order to improve the service and enhance the client’s experience (root cause analysis and completion of remediation actions)
• Define, track and report on key performance metrics, analysing trends to influence product roadmap decisions and service‑level negotiations
    

Profile and Skills to Success

• Bachelor’s Degree in Economics, Finance, Accounting, Marketing or Communication
• From 3 to 4 years of relevant experience in Banking and Financial Operations or Client Management
• Fluent (C1) level of English
• Client focused
• Critical thinking
• Ability to develop others and improve their skills
• Attention to detail / rigor
• Client and Regional Knowledge - Corporate Clients
• Analytical ability (namely in CRM tools, Excel and Powerpoint)

#LI-Hybrid

Why joining BNP Paribas? 

BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:

Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

Diversity and Inclusion Commitment

BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.