Informação geral
Ref #
1000005033
País
Espanha
Região
Madrid
Cidade
Madrid
Tipo de contrato
Contrato Permanente
Família profissional
F06 - TECNOLOGIAS DE INFORMAÇÃO E COMPUTAÇÃO
Descrição
GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.
ABOUT THE JOB
MISSION
As a Collaborative Support Specialist, you will oversee the platform monitoring and ensuring the compliance and quality of the IT production activities related to Collaborative tools, such as Mail system (OnPrem & Online) and Instant Messaging solutions across all regions in BNP Paribas and apply remediation when an issue is encountered.
RESPONSIBILITIES
· Provide L2 technical support (requests and incidents) to users on Email, Instant Messaging and Mobile Device Management solutions. This includes Microsoft Exchange and Identity Management.
· Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures during and outside of business hours.
· Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
· Responsible for having an operational up to date BCP / DR documented and tested.
· Ensure to be proven as good team player to deliver the objectives assigned to the team.
· Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
· Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
· Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
· Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
· Fulfilling the SLA section related to the tower: SLA definition, reporting, dashboards.
· Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
REQUIREMENTS
- Studies
· Bachelor in Computer Science or equivalent· ITIL Foundation certificate will be desirable
- Experience
3 to 5 years’ experience working in large and complex IT infrastructure environments.
- Languages
· High English spoken and written fluent (B2/C)
· French spoken and written will be valued
SKILLS
- Technical
Good knowledge and experience with following systems:
· Exchange 2016/2019 and Microsoft Outlook
· Exchange Online
· Microsoft Teams
· Active directory (core knowledge of AD, GPO, scripting, etc..)
· PowerShell scripting
· Wintel systems : Windows Server 2012/2016
· Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
· Storage : NAS/SAN/DAS
· MS DNS, Windows 7/10
· ITIL trained and experience with ITSM tools
- Transversal & Behavioral
· Team and collaborative working to develop and deliver appropriate solutions skills.
· Experience of delivering strategic priorities within strict timelines.
· Customer service oriented skills.
· Availabilities to work outside of business hours (change management, oncall/incident resolution)
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.