Job Title: Application Production Support

Department: ITG PRODUCTION

About Business line/Function: APS BCEF

Position Purpose: 

The APS BCEF is part of ITG Production - it is the BCEF Production Entity.

Its main responsibilities are:

·        Build the BCEF Application Infrastructure

o   To support the business, APS co-constructs applications with IT Business. Its primary mission is to build the infrastructure to deploy applications and make them available to end users

·        Run the BCEF Applications

o   Once the applications are in production, “real life begins”.

o   APS is responsible for the run of BCEF applications, their availability over time and their maintenance in operational conditions (obsolescence, vulnerabilities, resilience, performance...)

·        Advice to DEV teams :

o   APS advises DEV teams on the adoption of ITG standard technologies and best suited to their application needs

·        Alignment with ITG Production Strategy and Deployment of Production Framework

·        Compliance with standards group

o   Toolchain Group (Ansible, ArgoCD, releade) , Linux/Windows, Cloud, Illumio, Dynatrace, LaaS, Dataviz with Tableau...

Responsibilities

Direct Responsibilities

• Analyse and support IT Business teams to understand their needs and define the appropriate technical architecture for each application, ensuring full alignment with Group standards and norms.
• Provision and deliver application environments and infrastructure components, guaranteeing secure, compliant, and production‑ready setups across all lifecycle stages.
• Automate deployment processes using tools such as Ansible, XL Release, and Argo CD to speed up delivery, reduce manual tasks, and enhance reliability.
• Create or update application environments using Terraform, ROKS, Linux, and WebSphere (WAS) to maintain consistency, scalability, and compliance with production requirements.
• Perform all technical actions required for application installation, configuration, upgrades, and operational validation.
• Implement monitoring, alerting, and operational procedures for each environment to ensure service availability and adherence to production SLAs.
• Diagnose and resolve incidents using advanced observability tools such as Dynatrace, Elasticsearch, and Kibana, ensuring rapid recovery and long‑term system stability.
• Identify and propose optimisation and industrialisation initiatives to improve performance, enhance efficiency, and strengthen the overall reliability of production services.

·        Application deployment and continuous delivery automation 

·        Daily production health checks (morning/evening) 

·        Supervision of application and infrastructure components 

·        Obsolescence and vulnerability management 

·        Incident management (analysis, coordination, communication, corrective actions, and PIRs) 

·        Problem management and root-cause analysis 

·        Change management (review, validation, implementation, communication) 

·        Capacity planning 

·        Decommissioning of legacy components 

·        Maintenance of operational documentation and referentials 

·        Team knowledge sharing and upskilling

Contributing Responsibilities

·        Promote standard architectures, tools, and Group products 

·        Support the backlog with production requirements 

·        Challenge and coordinate stakeholders to meet deadlines 

·        Share production best practices across communities 

·        Support development teams to secure and accelerate delivery

Technical & Behavioral Competencies

The role requires a solid technical foundation combined with strong collaboration and operational excellence. 

Key competencies include:

Cloud & Infrastructure Skills

·        Technical skills - Advanced

o   Proficiency in Cloud Computing technologies, including Kubernetes, Docker, Helm, OpenShift, and Terraform.

o   Strong understanding of Linux and Windows operating systems.

·        Technical skills - Basics

o   General knowledge of IT infrastructure, network protocols, and database management.

o   Network & Security: Illumio, certificate management, flow management, load balancer, VIP

DevOps & Automation

·        Technical skills - Advanced

o   Hands‑on experience with CI/CD pipelines and automation tools such as Ansible, Jenkins, Git, XL Release, and ArgoCD.

·        Technical skills - Basics

o   Ability to industrialize and automate workflows to enhance efficiency and reliability.

Monitoring & Observability

·        Technical skills - Advanced

o   Experience with modern monitoring and logging solutions, including Dynatrace, ELK stack, Sysdig

·        Technical skills - Basics

o   Capability to analyze, troubleshoot, and resolve complex incidents through observability tools.

·        IT Service Management / Technical skills - Advanced

o   Strong knowledge of ITIL practices, particularly in managing Incidents, Problems, and Changes. (Service Now)

·        Middleware & Scheduler Expertise / Technical skills - Basics

o   Familiarity with middleware components such as WebSphere, CFT, MQSeries, and Kafka.

o   Knowledge of the operation of a scheduler (Autosys, Airflow…)

Ways of Working & Soft Skills

·        Comfortable working in Agile environments and contributing to continuous delivery cycles.

·        Strong communication skills, with a good command of spoken and written English.

·        Collaborative mindset with a strong “one‑team” spirit.

Operational Requirements

·        Comfortable working within the service coverage window (08:00–18:00 – Paris Time) and able to support off‑hours or weekend interventions when required.

Specific Qualifications:

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Linux and Windows operating systems 
• Kubernetes, Docker, Helm, OpenShift, and Terraform.
• Ansible, Jenkins, Git, XL Release, and ArgoCD.
• Dynatrace, ELK stack, Sysdig
• ITIL practices
• WebSphere, CFT, MQSeries, and Kafka
• Autosys
• IT infrastructure, network protocols, and database management
• Network & Security: Illumio, certificate management, flow management, load balancer, VIP

Behavioral Skills: 

·       Confident and Vocal

·       Autonomous and proactive communication skills

·       Ability to collaborate / Teamwork

·       Ability to deliver / Results driven

·       Ability to share / pass on knowledge

Education Level: Bachelor Degree or equivalent

Location: Chennai/Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.