Business Overview:

• The North America Private Capital Client Delivery team forms part of the wider private capital team within the Alternative Investors (AI) client line.
• Private Capital is engaged in the delivery of products and solutions to asset manager and asset owner clients investing in Private Equity (direct, fund of funds), Private Debt, Real Estate, Infrastructure. The main services delivered by the Private Capital teams are:  
  1. Depositary function (recork keeping, cash processing) – where relevant 
  2. Investors services  
  3. Accounting and valuation of Private Capital funds and relating companies (holding companies) 
  4. Middle office services (including Loan Solutions for Private Debt Funds)
  5. Digital solutions (Caplink Private portal) 
• The team’s purpose is the delivery of client solutions and services designed specifically for General Partners investing in private assets
• Primary role focus is the AI client line and client segment; however the global team’s coverage also encompasses responsibility for asset owners investing into Private Capital asset classes. 

Candidate Success Factors:

Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

• Results and Impact
  • Able to influence peers and team.
  • Demonstrates good judgement when making decisions of high complexity and impact.
  • Exercise appropriate autonomy in the execution and delivery of work. 
  • Responsible for driving outcomes, which have meaningful effect on team or department.
• Leadership and Collaboration:
  • Creates trust with colleagues.
  • Acts in leadership capacity for projects, processes, or programs.
• Client, Customer and Stakeholder Focus: 
  • Able to build relationships with a mix of colleagues and clients.
  • Interacts regularly with management and department leaders.
  • Demonstrates the ability to influence stakeholders at the team level. 
• Compliance Culture and Conduct: 
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

Responsibilities: 

Service Delivery responsibilities

• Manage and lead the Loan Solutions US Operations team: (i) day-to-day management of team, (ii) ensure the team operates as a team at all times, locally and with peers in other regions, (iii) mentor and train staff to develop a broad skillset relevant to their career development.
• Ensure Client Satisfaction by effectively and proactively solving issues, stimulating client focus and assure that the SLAs are respected.
• Partner with Loan Solutions and Private Capital Operational teams based in other locations, to leverage and roll out processes (where relevant) for clients supported globally.
• Provide primary contribution to the production and maintenance of robust procedures and ensure adherence to all applicable US regulatory requirements as well as group policies
• Ensure Risk mitigation and supervision by contributing to the definition and implementation of controls and by controlling and ensuring that procedures are followed.
• Identify and follow up on incidents, ensuring escalation of subject in line with incident management procedure.
• Define and measure the proper activity management indicators (e.g. KAIs, KRIs, KPIs, KQIs) and ensure that the information is shared with the appropriate people.
• Maintain up to date knowledge of market environment related to Loan Solutions, Private Debt, Liquid Credit, and Private Capital industry, related industries and any regulation relevant thereto.
• Provide input and consultation to the local Product & Solutions team on pricing for new deals and structures.
• Contribute to Business development by participating in new projects, sponsoring continuous improvements initiatives, contributing to the development of client relationships and ensuring a good relationship with the parent location.
• Monitor closely IOC deliverables and ensure SLAs are met.

People Management & Leadership

• Training and supporting daily activities by defining the training plan and its completion by all team members. 
• Follow up budget staff evolution, preparing recruitment and coordinating strategy and organization with Head of Loan Solutions and HR.
• Assure People Development by contributing to the process of people management in line with the career path and by defining Team members’ objectives and Personal development plans.
• Identify high potential candidates / talents work actively in succession planning
• Define annual objectives for the team
• Instill a client focus mindset within the teams (including the ones based in IOC)
• Supervise new deals and processes implementation in production
• Ensure the team adopts right practices to monitor and leverage activity indicators (e.g. KPIs,KRIs,KQIs)

Tech and Business Change Management

• In coordination with other teams, identify improvement areas within the Loan Solutions US operating model, define and implement solutions to streamline processes.
• Contribute to digitalization and industrialization initiatives that could benefit Loan Solutions, Private Capital, CIB2S and/or CIB.
• Implement process changes, people or systems (technology) to better align the company with its business strategy and vision
• Analyse and document transformational deal impacting the service model / target operating model / tech platforms 
• Provide business expertise in operational change processes
• Suggest evolution of operating model to ensure an optimal client and operations experience for Private Debt funds
• Participate to new clients’ integrations, new investment strategies, and new financial instruments
• Participate in testing the new functionalities of the Loan Solutions/Middle office platforms (Sentry/FIA, Sentry/Geneva)

Minimum Required Qualifications:

• Bachelor in BA, Finance, Mathematics or Data Analysis

Preferred Qualifications: 

• Direct Lending Leveraged Loan Fund Portfolios / CLOs
• Sentry
• Experience in Loan Closing
• Understanding of Swift format and cash instructions flow.
• Business change management or business transformation experience
• Experience in a client-facing environment
• Demonstrable communication (oral and written) and presentation skills

FINRA Registrations Required:  

• Not Applicable 

CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required): 

• Not Applicable 

SEC Security-Based Swap Dealer Associated Person:

• Not Applicable 

While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted.

The expected starting salary range for this position is between $110k to $135k annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.

In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.

About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 65 countries, with nearly 190,000 employees. The bank employs over 3,500 people in offices in the US across 10 states including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver, Miami, and Washington, DC. BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate & Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business. We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.

As an international company with a global footprint, the unique cultures and viewpoints of our team members are an integral part of the fabric of BNP Paribas. We are a company with a purpose - to be a responsible and sustainable global leader. We aim to create an environment where our employees feel empowered to drive change, make an impact and be true to themselves. We employ talented individuals from a wide variety of backgrounds, locally and globally, and are inspired by our employees who help us in cultivating a diverse, equitable and inclusive workplace through initiatives such as our Diversity, Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG) communities. We strive to be a workplace where all team members can grow and thrive and offer robust training, development, and mentoring opportunities to make that vision a reality. Our leaders are deeply committed to DEI and highly accessible to our employees, consistently soliciting feedback on how we can continue to support our employees to reach their highest potential. 

BNP Paribas. The Bank for a Changing World - https://usa.bnpparibas/en/homepage/join-us/our-opportunities/

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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