Všeobecné informácie
Ref. č.
SP1511
Krajina
Spojené kráľovstvo Veľkej Británie a Severné Írsko
Región
London, City of
Mesto:
London
Typ zmluvy
Trvalé
Popis
The role
An exciting opportunity for an experienced Property Manager to join our lettings team in Chelsea.
Responsibilities
- Check all new Tenancy documents have been uploaded to RPS correctly
- Send initial email introducing yourself and check all compliance certificates are valid, electrical or gas safety certificates and instruct where necessary
- Booking pre Tenancy clean and check ins when required
- Liaise with negotiator to conclude outstanding offer details and other tenancy related matters
- Check that initial monies have been received prior to key release, and confirmation received from Contracts Manager that all documents required have been signed by both parties
- Ensure all deals are checked against Tenancy Checklist Form
- Forward Welcome letters to client and tenant
- Complete checklist on RPS, upload bank details, send for approval and upload Tenant details to JMI if requested
- Acting as central contact for landlords, tenants and S&P team members during active tenancies
- Providing excellent customer service to landlords, tenants and internal team members within S&P
- Checking all invoices and authorising for payment within 48 hours of receipt in the office
- Performing property visits using online software during active Tenancies
- Sending visit reports to landlords and managing issues resulting from the visit
- Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
- Arranging and dealing with property maintenance
- Dealing with tenant and client queries regarding property matters
- Accepting and confirming correct notices have been served by both Landlord and Tenant
- Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
- Arranging inventory checkouts and communicate to both Landlord and Tenant.
- Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
- Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
- Organising any renewal of the gas safety certificates and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
- Organising and following up any insurance claim on behalf of the Landlord where necessary
- Check and approve Landlord statements on a daily basis
- Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
- When required, welcoming visitors and dealing with as appropriate
- Attending Lettings and team meetings
- Notifying Head of Tenancy Management of any potential property issues
- Supporting and assist the team on the daily running of another portfolio in the absence of other team members
- Maintaining paperless filing system – ensuring accurate and up to date.
- Keeping databases up to date including RPS
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Ensuring the necessary processes and procedures are in place to support compliance
- Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
- Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
Person specification
Qualifications:
- Educated to GCSE level or equivalent as a minimum
Experience
- Experience within a similar role
- A smart appearance and professional approach is essential
- Excellent communication skills
- Customer-focused with commitment to maintaining excellent service standards at all times
- Team Player
- Must possess a composed manner in order to be able to work under pressure and problem solving
- Organised and systematic – ability to prioritise workloads
- Ability to meet deadlines
- An understanding of confidentiality issues and the use of discretion
- Accuracy and attention to detail
- Specified processes and routines, work to a fast-paced environment
- Good working knowledge of IT systems and user knowledge of Aspasia a bonus
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company care allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice