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111111111116807
Krajina
Kanada
Región
Quebec
Mesto:
Montreal
Typ zmluvy
Trvalé
Odborná spôsobilosť
F15 - OPERATION PROCESSING

Popis

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

 

The position at a glance

 

REPORTS TO 

 

Client Service Team Lead, Montreal

 

MISSION AND OBJECTIVES

 

The Client Service Officer – is tasked with the following:

 

Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:

  • Providing best in class customer service
  • Maintaining the standard of excellence of BNP Paribas

 

In detail

 

Follow the internal control framework to ensure reliability and traceability of the work done

 

To provide daily servicing tasks with the highest possible level of customer service in mind:

  • Offer a positive experience to the client
  • Clearly understand client requirements to simplify requests 
  • Reply to support requests
  • Promote “Selfcare” to clients 

To manage customer incidents: 

  • Identify incidents and send alerts to the clients 
  • Measure the impact of the incident and communicate them to the client
  • Regularly communicate with client until incident resolution 
  • Prepare post-incident report with action plan where appropriate 
  • Highlight/escalate recurring incidents with improved “client experience” in mind

 

Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.

 

Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).

 

Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time

 

 

  • N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8am to 4pm | 9am to 5pm | 10am to 6pm). Availability to work on Canadian and US Holidays and on weekends

 

 

The strengths and skills that will help you succeed

 

  • University degree, preferably Bachelor in Business Administration or IT
  • 2 to 4 years’ work experience in the field of banking operations/client service


  • Proficient in MS Office (Word, Excel & PPT)
  • Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
  • Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
  • English, Spanish, French or English and Spanish; Portuguese would be an asset.


 

  • Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required. / Knowledge of French and English is required.

 

 

 

What’s in it for you

 

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

 

To find out more about our range of benefits, click here

 

What you need to know

 

  • We will review candidates as they apply, so don’t wait to submit your application;

 

  • BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.

 

  • You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

 

  • If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision | FINRA.org

 

 

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

 

  • At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
  • BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
  • To learn more about our DE&I commitments, click here

 

About us

 

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

 

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

 

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

 

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

 

Our certifications and partnerships

 

  • Montreal’s Top Employers 2025
  • Canada’s Best Diversity Employers 2025
  • Women in Governance  – Parity certified -  Platinum certification
  • Pride at Work Canada
  • Part of Les Affaires top 300 companies in Quebec
  • Synclusiv
  • Ready, Willing and Able 
  • Autisme sans Limites 
  • LinkedIn Top Companies 2024

 

Do you want to discover other BNP Paribas offers in Canada?

 

Click here: BNP Paribas in Canada | Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***