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Krajina
India
Región
Maharashtra
Mesto:
Mumbai
Typ zmluvy
Trvalé
Odborná spôsobilosť
F15 - OPERATION PROCESSING

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Job Title: Director - Head of CEFS Client Referential India & Philippines COE

Department: Client Engagement & Financial Security - ISPL

About Business line/Function: 

Client Engagement and Financial security team is leveraging an integrated model. It delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), and AML (Anti Money Laundering) 

In referential data, the function supports all regions globally for account opening setups and SSI across most of jurisdictions across the bank.

Position Purpose: 

The Client Referential head will assist for duties within CIB Client Management Referential team on activities pertaining to client and account maintenance, SSI, MIS and front office support. This is inclusive of data analysis, maintenance and continuous review and improvement on existing processes with a high awareness of risk, and in line with the internal control framework. Client Referential Team engages with different levels of the bank in ensuring client referential data integrity without compromising on controls across different business lines and products.

Responsibilities

Lead the global referential data function based in ISPL, driving transformational change, automation, and AI enabled solutions while ensuring data integrity, risk-controlled processes, and consistent service delivery across all hubs. Act as the single point of accountability for data quality, KPI transparency, and stakeholder communication, and champion continuous performance improvement worldwide.

Direct Responsibilities

Core Responsibility

  • Data Up keep – Ensure all referential/static data (e.g., client identifiers, product codes, legal entities) are accurately captured, validated, and kept up to date in the global reference system within agreed Service Level Agreements (SLAs).
  • Procedural Governance – Develop, maintain, and disseminate standard operating procedures (SOPs); conduct periodic reviews to assure alignment with client instructions, internal policies, and regulatory requirements.
  • Control Reporting – Produce and distribute daily/weekly/monthly control reports on data quality, exception handling, and risk metrics; guarantee that reporting adheres to the bank’s control framework standards.
  • Process Streamlining – Identify opportunities for process simplification and efficiency gains each year; implement Lean/Kaizen improvements and measure variance against baseline KPIs.
  • First Line Support – Serve as the primary contact for internal stakeholders (Front Office, Risk, Finance, Operations, etc.) for any referential information queries; coordinate resolutions with the appropriate functional owners.
  • KPI Development & Maintenance – Design, track, and continuously refine core performance indicators (e.g., data accuracy %, processing turnaround time, exception rates). Publish results in an accessible, self service dashboard for all relevant parties. Contributing Responsibilities
  • Create BRD, functional specifications, flow charts, Root cause analysis and other diagnostic documentations.
  • Have a good understanding of the data flows and understand its lifecycle of source to destination.
  • Identify risk in process and propose / implement controls.

Project & Contribution Responsibilities

  • Project Leadership – Own end to end delivery of referential data projects (system migrations, data model enhancements, regulatory roll outs) from concept through UAT, implementation, and post go live support.
  • Cross Functional Collaboration – Actively participate in operational procedural reviews, staff meetings, and business partner forums to surface change requirements and alignment opportunities.
  • System & UAT Involvement – Contribute to system change initiatives, user acceptance testing (UAT), and new system onboarding, ensuring that functional specifications meet data governance standards.
  • Business Partnership Development – Propose and pilot innovative partnership models with Business Units and on shore teams to improve data flow, reduce duplication, and enhance service quality.
  • MIS/KPI Reporting – Produce ad hoc Management Information System (MIS) and KPI reports as requested by senior stakeholders, providing clear insights and actionable recommendations.

Technical & Behavioral Competencies

Technical Qualifications

  • Bachelor’s degree (or equivalent) in Finance, Computer Science, Engineering, Business Administration or a related discipline.
  • 12- 15 years of progressive experience managing teams in the BFSI (Banking, Financial Services & Insurance) sector.
  • 8 + years of deep expertise in the reference data domain, with particular focus on Standard Settlement Instructions (SSI) set up and management.
  • Strong working knowledge of a bank’s internal control framework.
  • Prior exposure to the financial services industry, especially corporate banking and global markets operations—is highly preferred.
  • Advanced proficiency with Microsoft Office: Excel (pivot tables, advanced formulas, macros; VBA a plus), Word, PowerPoint, SharePoint, Outlook.
  • Excellent written and verbal communication skills in English; able to present complex data concepts to senior leadership and external regulators.

Behavioral & Leadership Attributes

  • Team‑player with a proactive, “roll‑up‑your‑sleeves” attitude.
  • Highly analytical and detail‑oriented; can quickly spot anomalies and drill down to root causes.
  • Customer‑centric—skilled at managing expectations, timelines, and service‑level agreements for internal clients.
  • Strong multitasking ability; adept at prioritizing competing demands while meeting critical deadlines.
  • Structured and organized in day‑to‑day work; maintains clear documentation and audit trails.
  • Collaborative and solution‑driven; builds consensus across geographies and functions to deliver win‑win outcomes.
  • Change champion—comfortable leading people through transformation, automation, and AI‑enabled initiatives.
  • Resilient leader who can motivate a large, distributed team and sustain high performance under pressure

Team Management Scope

  • Size & Geography: Directly manage ≈ 120 professionals spread across Mumbai, Chennai, Bengaluru and Manila.
  • Leadership Activities: Recruit, onboard, develop and retain talent; conduct regular performance reviews; foster a culture of collaboration, accountability and continuous learning.
  • Communication: Ensure consistent, timely communication of goals, priorities and performance results to all team members and regional leads.

Specific Qualifications:

  • Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
  • Expert in English language (verbal and written)
  • Advance knowledge of Microsoft PowerPoint and Excel suite 

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills: 

    • Client focused 
    • Ability to collaborate / Teamwork
    • Communication skills - oral & written
    • Ability to synthetize / simplify 

Transversal Skills:

    • Ability to develop and adapt a process
    • Ability to understand, explain and support change
    • Analytical Ability
    • PowerBi (good to have)

Education Level: Masters Degree or equivalent

Location: Mumbai / Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.