We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.

Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.

It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.

Private Capital Transversal Account Manager with French

Requirements:

• Knowledge of financial markets and alternative investment funds (private equity / private capital); real estate knowledge is a plus,
• Experience in client-facing roles with a strong focus on service quality and SLA adherence 
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
• Ability to analyze and improve operational processes, as well as define and monitor KPIs 
• Strong proficiency in MS Office (Excel, Word, PowerPoint); knowledge of eFront FIA/FIR is an advantage 
• Fluency in English (minimum B2) and French (minimum C1)

Responsibilities:

• Coordinating private capital services covering fund position-keeping, record-keeping, and accounting activities to ensure deadlines are met. 
• Reviewing existing processes and controls within the department to identify inefficiencies, implement process improvements, and propose system enhancements. 
• Acting as a key point of contact for clients in case of operational incidents, including investigation, post-mortem analysis, and timely reporting to implement preventative measures and mitigate client impact. 
• Escalating client complaints and operational issues to relevant teams in accordance with global guidelines to ensure timely response and resolution. 
• Maintaining relationships with internal and external stakeholders to facilitate effective information exchange.

What we offer:

• Hybrid work mode, 50% working from home within a month
• Equivalent for remote work expenses (120 PLN per month)
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities