About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function: ARVAL Service Lease

Arval is a car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries worldwide with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.)

Arval IT is the IT department of the company.  The IT Production Tribe is a key component of the Arval IT department, focusing on several critical areas to support the company's operations. This tribe is structured into 4 domains :

• Production security domain: Manage the security on Production : Security Monitoring, Advanced Malware Protection, Secure network, Secure Hosting, Security Data Warehouse / Dashboards, DLP Technical, Service Design Validation, Privileged Access Control, Vulnerability Management, Production Security project management, Production Resilience
• Application Production Support domain: This domain operates daily over 200 business applications that make up Arval's information system. The main goal is to ensure the smooth functioning and support of these applications, addressing any issues that arise and implementing improvements as needed.
• Infrastructure Domain: Manage, Deploy and support Arval infrastructure hosted in BNPP Datacenter. Define and Enrich Infrastructure service catalog, anticipate infrastructure capacity planning and integrate security and compliance requirements. The infrastructure domain consists of 4 teams : Network, Digital Working, Windows, Storage&Virtualisation
• Technical Office Domain: contributes to the preparation and validation of Project Architecture Overview (PAO), drives obsolescence, manage Production Cloud competency center and provide technology expertise (ExaCC, Secure Transport…).

Job Title:

Application Support(securiztation)

Date:

01/01/2026

 Department:

Arval IT/Production/APS

Location:

Offshore

Business Line / Function:

IT ARVAL APS

Reports to:

(Direct)

ISPL Production manager

Grade: 

(if applicable)

N/A

(Functional)

IT APS Manager

Number of Direct Reports:

0

Directorship / Registration:

NA

Position Purpose

Application Production Support guarantees application production for both technical and functional

support for a given Business Line or Business Line application chain. He/she ensures that the service is

maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc.). In a context of accelerating change, he/she manages the various releases within his/her scope. He/she intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience.

He/she acts as an expert with the ITOps particularly on production and infrastructure requirements.

Responsibilities

Direct Responsibilities

*Providing technical and functional support to users

Providing technical and functional support to users

Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business

Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)

Guaranteeing the eradication of problems

Ensuring the proper management of application access by following the recommendations applicable to its scope

Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

*Implementing monitoring and supervise the application’s technical and functional components

Implementing the system and parameters used to monitor its scope

Monitoring the smooth implementation of processing according to the production plan

Checking the functional and technical quality of the interfaces / transfers between applications

Monitoring the condition of the application’s technical components

Checking the proper running of application backups and restorations

*Orchestrating and managing the various releases within his/her scope

*Creating and enriching the application document framework. Maintaining operating procedures

Drafting and maintaining operating procedures

Drafting and maintaining a technical documentation framework

Participating in the drafting and review of the application user manual provided by the development

teams

Enriching and updating the knowledge base

*Providing analysis and measuring, analysing and improving the performance of the application’s technical and functional components in order to improve the user experience

Analysing and monitoring application performance data (traces, logs, events, etc.) in order to improve service quality and the user experience.

In line with the business requirements, managing the capacity elements of the application

Carrying out data purges in accordance with the business line

*Realising the technical integration of applications based on existing products and services in order to reduce implementation times

Performing technical integration of applications using existing products and services in order to reduce implementation times

Defining and implementing monitoring and facilitating the supervision of services

Scheduling batch processing

Providing expertise to ITOps, notably for production and infrastructure requirements

*Managing functional upgrade requests

Estimating the APS workload for implementing changes

Defining a schedule in conjunction with the various teams (Development, Operation, Business Lines, etc.)

*Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediations

Technical & Behavioral Competencies

Operate autonomously on the applications of the scope. Demonstrate motivation and accountability in daily monitoring, incident resolution.

Actively contribute within a multi-technologies/applications squad, collaborating across disciplines and sharing knowledge to support team goals.

Show proactivity and autonomy in managing your workload, taking ownership of deliverables and continuously seeking improvement opportunities.

Maintain clear and professional communication with business stakeholders, with fluency in English required.

Specific Technical Skills Required for This Role

IT Operating Tools

-          Scheduler

-          Production Tools : Service Now

-          Jira

IT Infrastructure and Technical Tools

-          General IT knowledge : Database, systems (Linux, Windows), Network

-          IT Languages Shell/Dos

-          Production tools : Splunk, Dynatrace

-          DevOps tools : Jenkins, Ansible

Finance & Risk Tools

-          Datastage minimum knowledge

-          BI-Publisher basic knowledge

-          • Java/NoSQL & Mongo DB basics

-          Database Management minimum knowledge

Methodologies

-          ITIL Methodologies (Information Technology Infrastructure Library)

-          Scrum Agile

-          KPI Management (SLAs on QoS, i.E: Service Now SLAs)

-          IT production resiliency procedures: DRP (Disaster Recovery Plan), BCP (Business Continuity Plan)

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Attention to detail / rigor

Resilience

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process 

Ability to set up relevant performance indicators

Ability to manage a project

Ability to inspire others & generate people's commitment

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)