About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable, and sustainable technological solutions. 

IT Production Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose, ensure full operational consistency and enable the digital transformation of our Group. As part of IT Production BNL, Application Production is responsible for supporting the IT production applications for BNL.

BNL CTO Office  - Open Data and Monitoring:

o    Ensure local convergence to Products and technological standards required by the Group (Dynatrace and Log as a Service tools). 

o   Manage the evolution of the CMDB to guarantee Asset data reliable in supporting IT Service Management operational processes. 

o   Assure the BAU of IT Obsolescence governance.

o    Implement the Master Data Management framework and the related data quality controls. Ensure local convergence to ServiceNow Platform. 

o   Manage the evolution of the ITAM module

o   Governance of IT Asset Management 

Job Title:

IT Engineer MDM, ADDM, SNOW

Date:

Jan 2026

Department:

ITGP

Location:

Chennai

Business Line / Function:

Group Functions

Reports to:

(Direct)

ISPL ITG OPS

Grade: 

(if applicable)

(Functional)

BNP PARIBAS BNL CTO

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main purpose of the position will be to support BNL  CTO OFF - ODM Team in their RUN activities, mainly: 

-          IT user support 

-          tooling and infrastructure maintenance

Responsibilities

Direct Responsibilities

·         Take care of:

o   Incidents (troubleshooting on automation faults or problems affecting the BNL DevOps managed services)

o   Service Requests (for ex. new users onboarding, new project/release setup and configuration on DevOps tools, general technical support on operated tools, etc…)

o   Changes (maintenance and upgrade of operated tools)

·         MDM, ADDM, SNOW services monitoring & alerting

·         Reporting SLA and ensure that SLA targets are met for the above activities 

·         Coordinate closely with BNL ODM Team and all other BNL and/or BNP Paribas IT teams (Infrastructure Management, Application Management, Security and IT Tribe Development teams, etc.)

·         Assure quick routing of Incident/Service Requests that are not in ISPL defined/agreed responsibilities to BNL DevOps team

·         Extend the scope of supported technologies and related skills/knowledge aligning with new services introduced in BNL DevOps team perimeter

Contributing Responsibilities

·         Contribute to the knowledge base building with BNLODM team (Wiki, guidelines)

·         Contribute to the definition of processes and procedures involving the team

·         Help building international team and integrate into BNL BNP Paribas culture

·         Contribute to incidents management and associated problem management

·         Contribute to the periodical reporting activity and KPI calculation

·         Contribute to continuous improvement actions, especially developing the lessons learned 

Technical & Behavioral Competencies

1.       Middleware Administration, with Strong technical knowledge and experience on::

o   Service Now

o   Master Data Management

o   ADDM – discovery tool

·         Experience with system scripting

·         Good written and spoken English

·         Measure and identify areas for improving Quality and overall Delivery

·         Be able to communicate efficiently

·         Good team-player

Specific Qualifications (if required)

Basic knowledge of Italian language will be considered a plus in the selection phase

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Critical thinking

Client focused

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop others & improve their skills

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)