Job Title: Assistant Manager

Department: Banking service operations

About Business line/Function: The role sits within Banking service operations – Account manager, part of the Chennai hub of BNP Paribas India solutions private limited. We provide end‑to‑end custody, settlement services to institutional investors, fund managers and broker‑dealers across Asia and Europe. The team works closely with clients along with internal partners (operations, compliance, technology) to ensure seamless delivery of the bank’s solutions across asset classes and geographies.

Position Purpose: Act as the client Single Point of Contact (SPOC) to achieve client delight, coordinate internal teams, adhere to BNP Paribas policies and service‑level agreements (SLAs), and prevent breaches by delivering solutions on time and to the required quality.

Responsibilities

Direct Responsibilities

• Serve as the lead SPOC for client accounts; understand client needs, anticipate requests and act as the trusted advisor.
• Document client issues in the log‑file, devise and execute an action plan, and follow through until resolution.
• Communicate clearly and promptly with clients and internal teams on issues, queries, and status updates.
• Forecast client transaction dates and proactively ensure settlements occur on the expected date, eliminating internal ambiguity.
• Identify opportunities for straight‑through‑processing (STP) of manual activities and drive automation where feasible.
• Escalate complex or high‑impact client requests/issues to senior management in a timely manner.
• Maintain strong, long‑lasting relationships with clients, acting in compliance with Legal & Compliance requirements.

Contributing Responsibilities

• Collaborate across functions (operations, technology, compliance, risk) to ensure client needs are communicated and resolved efficiently.
• Recommend & implement process improvements; strive for continuous enhancement of existing and new workflows.
• Analyze client complaints; resolve root causes and prevent recurrence by refining processes.
• Support the broader team by sharing best practices, mentoring junior staff, and contributing to a high‑performing culture.
• Participate in risk‑awareness activities and ensure adherence to internal controls and audit standards.

Technical Behavioral Competencies

Technical Competencies

• Fundamental knowledge of capital markets and financial instruments.
• Good understanding of Settlements, Corporate Actions, Income & Tax processing.
• Proficient in MS‑Office (Word, PowerPoint, Outlook) with strong MS‑Excel skills (formulas, pivot tables, data analysis).
• Ability to analyse transaction data, identify bottlenecks and propose automation solutions.

Behavioral Competencies

• Client‑focused – consistently deliver value‑added service and anticipate client needs.
• Clear communication – articulate ideas concisely in both oral and written form; adhere to BNP‑Paribas email protocols.
• Teamwork & collaboration – work effectively with cross‑functional partners; share knowledge and support peers.
• Adaptability – thrive in a fast‑paced, pressurized environment; adjust priorities quickly.
• Result‑driven – maintain strong time‑management skills, meet deadlines and drive issues to closure.
• Analytical mindset – detail‑oriented, capable of quickly diagnosing problems and escalating when required.

Specific Qualifications:

• Minimum 5 years of relevant experience in client‑facing roles within the financial services industry (asset‑class exposure preferred).
• Proven ability to work independently as an account manager and to coordinate effectively with a team.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

o    Capital‑markets fundamentals & financial‑instrument knowledge.

o    Settlements, corporate actions, income & tax processing expertise.

o    Advanced MS‑Excel (formulae, macros, data visualisation).

o    Proficiency in MS‑Office suite (Word, PowerPoint, Outlook).

o    Ability to design and implement process automation (RPA, workflow tools).

Behavioral Skills: 

o    Communication skills – oral & written

o    Ability to collaborate / Teamwork

o    Client focused

o    Adaptability

Transversal Skills

o    Ability to understand, explain and support change.

o    Analytical ability.

o    Ability to develop and adapt a process.

o    Ability to anticipate business/strategic evolution.

o    Ability to develop and leverage networks.

Education Level: M.Com / MBA (Finance) /Masters degree or equivalent 

Location: Chennai, India

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.