YOUR JOB IN A NUTSHELL

Are you passionate about driving impact through Robotic Process Automation (RPA)?

Join BNP Paribas Fortis as a Cluster Product Owner – Robotics within our Customer Servicing & Efficiency tribe.

Our Customer Servicing & Efficiency tribe transforms operational excellence by combining cutting-edge technology with strategic partnerships. We deliver:

• Seamless remote customer interactions
• Highly automated workflows and processes
• Robust fraud protection

By simplifying processes and leveraging innovation, we empower both employees and customers—freeing the business to focus on what matters most.

Your future team: One of our key clusters specializes in Automation & Robotics, managing a portfolio of 200+ bots across the bank’s entities. As our new Cluster Product Owner – Robotics, you’ll shape the future of automation by:

• Translating technical and efficiency opportunities into a scalable strategy and product vision
• Collaborating closely with internal stakeholders to align solutions with business needs

AND IN DETAIL

Your role as Cluster Product Owner – Robotics:

• Shape the automation strategy: Translate the bank’s strategic plan into a future-proof automation roadmap, driving efficiencies in customer and employee journeys while aligning with market trends and innovations.
• Define and prioritize initiatives: Identify, scope, and steer high-impact automation projects that support the strategy—balancing business needs with technical feasibility.
• Collaborate across teams: Partner with cross-functional tribes, squads, and stakeholders to embed automation into the bank’s operations, ensuring alignment with broader business goals.
• Lead automation projects (end-to-end):
• Own the portfolio of automation initiatives (from definition to review), ensuring delivery meets strategic objectives.
• Represent the tribe in governance bodies, product boards, and initiative steering committees.
• Drive continuous improvement:
• Monitor market trends, emerging technologies, and customer needs to evolve the bank’s automation capabilities.
• Work with Product Owners to design and implement enhancements.
• Engage with senior leadership, Group colleagues, and key stakeholders to champion automation as a strategic lever.

YOUR TALENTS AND COMPETENCES

• Skills & Competencies
  • Market & innovation mindset: A proactive trend-watcher, you stay ahead of market evolutions to identify automation opportunities. Your expertise in automation and innovation enables you to anticipate changes and design high-value strategies.
  • Strategic vision & execution: You own the strategic roadmap for Robotics automation, defining functional adaptations to drive transformation. Strong organizational skills and strategic thinking are key to leading this evolution.
  • Stakeholder collaboration: A natural relationship-builder, you engage effectively with cross-departmental teams (within BNP Paribas Fortis and the Group) to align automation initiatives with business goals.
• Communication & influence:
  • Exceptional communication skills—you distill complex ideas into clear messages for senior stakeholders, ensuring alignment and buy-in.
  • Fluent in English + French or Dutch (written and verbal), with the ability to engage internal and external audiences professionally.
• Technical proficiency:
  • Microsoft Office (advanced)
  • Rally, Snow (or similar tools)

WHAT WE HAVE TO OFFER

Sustainability and impact

We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day.
  

DEVELOPMENT & CAREER PERSPECTIVES

We offer a wide range of training courses, workshops and webinars to choose from depending on your availability, interests and goals.

GOOD PLACE TO WORK

In addition to your remuneration and benefits (meal vouchers, insurance, holidays), we offer flexible salary options, allowing you to convert part of your salary into personalised benefits (phone use, IT equipment, transport, etc.).

OUR ENGAGEMENT

At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.

TEMPTED BY THE CHALLENGE?

A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.

Good luck!

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