In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

The mission of the Production Support Team is to provide technical assistance to the Loan Servicing and Trade Finance Global Operations Teams as well as to provide operational support when needed in supporting day-to-day operations. 

Reports to: 

Head of Global Banking Operations

In detail

For Corporate Banking Operations, perform specified duties in support of Operations including, but not limited to, as follows:

• Serve as a point of contact for Operations Teams reporting of processing and systems incidents, performing initial analysis and attempt to resolve prior to referral to relevant Application Support team if further analysis/action is required.
• Performance of control procedures, including review of exception reports, investigation and follow-up for resolution of exception items;
• Perform sanctions screening and follow-up as well as other support functions related to the trade finance activity;
• Perform production support duties related to the loan, trade, supply chain and payment systems utilized by Corporate Banking Operations, including but not limited to review and approval of remittance instructions in Operations and Payments systems, including sanctions screening related thereto.
• Serve as a back-up resource for operations processing when workload peaks require additional resources in the Operations Teams.

For Corporate Banking specific projects / initiatives, i.e. process improvement or implementation of a new activity / product:

 Assist in the execution of Global Banking Operations Line projects / initiatives for process improvements: prioritize, structure, plan, and execute projects in accordance with ITO-CB’s project management methodology and standards, as follows:

• As directed document and update project plan; report project status, issues, and risks to the project manager.  Participate in and contribute to the preparation of project meetings
• Participate in the creation and execution of test cases

Participates in projects to optimize / streamline ops line processes and procedures and assist the project managers in all aspects of the project as directed:

• Assist in the execution of the regional piece of global ITO-CB initiatives / projects, support deployment of major CIB group initiatives, and collaborate with IT teams (BA, Application Support and Development) on IT projects for the business requirement, testing, and roll-out phases:
• In conjunction with the project team, assist in understanding business needs and in devising an efficient and effective solution to meet those needs
• Participate in the functional testing phase (i.e. User Acceptance Test) of production system enhancements / new functionalities / other ops line IT initiatives in coordination / collaboration with Operations, IT, and external stakeholders (e.g. Finance, Risk). Contribute to the preparation of functional test cases and test plans.  Also performs UAT processes and analysis of results as assigned
• Participate in the implementation of system enhancements / new functionalities; make recommendations to optimize the use of systems and/or streamline processing; assist in the data migration effort following migration and contingency plans, deployment schedules, and procedures
• Ensure timely completion of quality deliverables, identify and manage dependencies / critical path, monitor progress, and report project status to the various project committee meetings

Populate dashboards and help monitor KPIs for operational efficiency and performance contributing to:

• Defining KPIs for operational efficiency and performance
• Determining the reporting process for the ops line to include statistical reporting
• Participate in periodic process reviews to ensure continuous improvement of ops line processes

The strengths and skills that will help you succeed

• Bachelor degree or equivalent
• 4 years of experience in Banking Operations services 
• Knowledge in the Global Banking Operations services industry with transversal knowledge of a wide range of banking products and processes, such as Trade Finance Operations, Lending Operations, ALM, Cash Management, Payments, Management Accounting, and Financial Reporting
• Experience with banking applications (e.g. loan / credit management, trade finance, and cash management / payment applications), ability to develop understanding of the applications utilized by the Bank 
• Excellent analytical and problem-solving skills – i.e. the ability to anticipate problems and solve them quickly and effectively
• Proficiency in MS Office Suite, particularly Excel
• Proficiency in Excel macros a plus
• Excellent verbal and written communications skills
• Strong team player 
• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required. 

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

·         We will review candidates as they apply, so don’t wait to submit your application;

·         BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility@us.bnpparibas.com

·         You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

·         Montreal’s Top Employers 2024

·         Canada’s Best Diversity Employers 2024

·         Women in Governance  – Parity certified -  Platinum certification

·         Pride at Work Canada

·         Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)

·         Part of Les Affaires top 300 companies in Quebec

·         Synclusiv

·         Ready, Willing and Able

·         Autisme sans Limites

·         LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

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