The role

This individual will work closely with the National Head of Lettings, and the wider leadership team, in the overall management of the Residential Lettings Oxford team. They will have a focus on strategic decision making in order to drive profitability, enhance service and grow profile. In addition, they will have responsibility for the direct management and results of their business area. 

Please note, this role will require the successful candidate to work Saturdays one in three or four on a rota basis

Responsibilities

•    Motivating the team and leading new initiatives to maximise performance

•    Growing market share and winning new instructions

•    Identifying new business opportunities

•    Local marketing and PR opportunities – AdIntel, canvassing, local sponsorship

•    Full portfolio oversight, management and compliance

•    Monitoring KPIs including – viewing numbers, conversion rates

•    Monitoring (in conjunction with local COT) status of deals within KYC

•    Monitoring individual lettings targets

•    Assessing need for performance management where required 

•    Annual Performance reviews with National Head of Lettings 

•    Increase personal and organisational profile, being visible to new and existing clients as Head of Lettings

•    Ensuring that the performance of the Lettings team is in line with client expectations

•    Developing new business avenues

•    Ensure Lettings team is cross selling where possible and that referral opportunities are maximised across both residential and commercial.

•    Work with other Directors across the residential business line

•    Ensure networking is being maximised by attending relevant events

•    Building Teams and Teamwork – guiding and directing the lettings team; establishing and maintaining the team engagement level needed to achieve the group’s objective; establishing lettings team goals and terms of engagement

•    Builds Trust – taking action to build a relationship of trust with individuals; behaves in ways that are consistent with values

•    Planning – determining objectives and strategies required to deliver results; allocating resources according to priorities; determining how to use resources efficiently to accomplish a task or project

•    Sets Goals & Expectations – translating the strategic priorities of the organisation and the operational plan into relevant goals and expectations for individuals that motivate and drive performance

•    Self Development – absorbing new information and ideas and applying them effectively; remaining up-to-date in one’s knowledge and skills; learning from successes and failures

Person specification

Qualifications:

•    Educated to A level standard or equivalent as a minimum

Experience:

•    Solid experience in leading a successful lettings team

•    Pitching, winning instructions. Managing, maintaining and developing client relationships

•    Proven fee earner

•    Able to work at a strategic level and maintains a network of senior contacts and decision makers

•    Experience in provisingg outstanding client service

•    Self starter and can work with little supervision and, where appropriate, under pressure

•    Coaching/mentoring of others

•    Demonstrate a knowledge of the entire lettings cycle and legal and compliance issues

•    Strong market profile as a new business generator 

•    Proficient in the use of Word, Excel & PowerPoint

•    Previous experience of working to deadlines 

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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