About us

"Arval was founded in 1989 and is part of the BNP Paribas Group. For 30 years now, we have been offering our clients and drivers the best solutions to meet the challenges of today and the future. Each day, over 7,500 employees in 30 countries dedicate themselves to making our clients’ trips and journeys as seamless and sustainable as possible, regardless of their field - from multinationals to self-employed and private individuals, whatever mobility solution they need and whatever stage of their lives they are at. We also keep a close eye on social developments in terms of mobility: new technologies, fleet electrification, stricter regulations, the role of cars in towns and cities, evolution from ownership to use, the emergence of the circular economy, the need for environmental protection, etc."

 We are looking even more at the world of tomorrow and are committed to the future. It is not the final destination that counts, but the journey. And your time at Arval will undoubtedly be one of the most beautiful journeys you make. Working at Arval means evolving all the time. It is about making the most of your talents and developing on a personal and professional level. Already know what you wish to achieve? We shall be pleased to help. 

 Interested?

HEAD OF AFTERMARKET NETWORKS

2026 (M/F) Miraflores

Objectives

 To develop and manage the service network by ensuring an optimized balance between cost efficiency, operational excellence and customer satisfaction, Arval Portugal is hiring a local Head of Aftermarket Networks. 

 He / She will report to the Global Operations Director, while relying on a much broader team within the organization. 

Missions

 The Head of Aftermarket Networks aims at the following:

 ·         Define & deploy local strategy aligned to Corporate for aftersales service networks, channels, aftermarket sourcing, labor, spare part, tyres, …

 ·         Work with Procurement to propose and industrialize the Arval network to maximize the revenue for Arval

 ·         Select, animate and evaluate the Arval Network to comply with the Aftermarket Network Strategy: Arval Agreed Center, Arval Center, Arval Premium Center

 ·         Ensures the monitoring and achievement of key performance indicators

 ·         Contribute to the production of Corporate initiatives and ensure their implementation

 ·          

Your day-to-day activities

 The Head of Aftermarket Networks is responsible for the following activities:

 ·         Drive the Aftermarket Network activity in terms of organization, sizing, setting of objectives

 ·         Ensure convergence to Aftermarket Network TOM

 ·         Build Arval’s strategy on spare parts (OEM vs non OEM providers) and unbundling of labor and spare parts

 ·         Select and adjust membership of preferred network (Arval Center & Arval Premium Center) according to strict criteria

· Animate the Aftermarket Networks at both decision-making and operational levels to ensure respect of Arval’s commitments

 ·         Identify potential suppliers and support Procurement negotiation with operational knowledge

 ·         Work closely with the Procurement to implement and report on realistic revenue improvements

 ·         Create relationship at highest level among suppliers’ management to ensure straight and transparent relationship

 ·         Work closely with Head of Fleet Services and Head of Driving Experience (when applicable) to assess suppliers on the status of service quality delivered and adherence to expected cost control

 ·         Regularly challenge Networks’ results and take actions to raise performance continuously

 ·         Build network intelligence to adjust and fine tune local strategies (e.g. respond to fleet composition and market trends) and suggest innovative solutions

 ·         Actively participate to Global Operations’ communities at Group level

 ·         Support massive data collection strategy and data driven decision making

Your profile

 ·         Tangible working experience of 3 to 5 years in automotive related areas preferably in connection to aftermarket networks

 ·         Degree in Management, Engineering related fields will be valued

 ·         Strong communication and negotiation skills

 ·         Ability to analyze and data driven decision making

 ·         Good planning, KPI monitoring, time management, awareness of internal and external customer needs

 ·         Customer and driver experience oriented, continuous improvement of quality of service and satisfaction

 ·         Teamwork, active listening, highly motivated

 ·         Curious, enthusiastic, open and collaborative style

 ·         Ability to push projects over the finish line with sound planning and persistent execution

 ·         Fluent in English

Our offer

· You will join a highly motivated team in a customer-focused company.

· You will be offered a dynamic and customer-oriented working environment.

 ·         You will be offered challenging and interesting work that you can organize with a good level of autonomy. 

 ·         You will be working in an area with a high pace of transformation and technological evolution

The Mission is important, but so is the team and the workplace!

 Get aboard!

 Interested? Do you think you match this description, as well as having the necessary skills? Do you have lots of energy and good mood? So you're who we're looking for... Apply today!

 If you are not contacted within 3 weeks, your application has not been selected....Menos