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一般資訊

參考#
111111111115066
國家
斯洛伐克
城市
Bratislava
合約類型
臨時工 (Temporary)
專業類型
F15 - OPERATION PROCESSING

描述

Brief description of our company - ARVAL COMPETENCE CENTER 

We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department. The other one covers financial field such as complex accounting advisory.


Your main duties will be:

  • Ensuring and managing routine operations as well as emergency maintenance of drivers within the Arval Competence Centre
  • Handling client's requests regarding new vehicle orders before and after delivery (tracking orders, resolving complaints during the pre-delivery period, contacting the driver after the delivery of the new vehicle and informing him about the services provided)
  • Managing the various needs of the drivers associated with its use - ordering repairs, breakdowns, accidents, fuel card extensions / blockages, technical information and advice
  • Supporting drivers in reporting accidents and providing information on insurance claims, sending green cards
  • Driver assistance and mobility management
  • Informing drivers of regular MOTs as well as seasonal tyres changing
  • Processing applications for vehicle leases and handovers
  • Updating driver data
  • Driver support with My Arval (account creation, technical problem solving)
  • Supporting drivers with vehicle return issues
  • Support for drivers with questions regarding vehicle rental invoices (annual settlement, content of invoices, etc.)


We are looking for candidates with..:

  • Fluent German (both verbal and written) as you will be supporting DACH region
  • Great communication skills - you will be in touch with drivers daily, to help them overcome various obstacles :)
  • Experience within customer support or any other position focused on front-office communication 
  • Pro-customer approach, patience and assertiveness :)


We offer:

  • Contract: internal, fixed-term (with a possibility of prolongation)
  • Salary: from 1600 euro brutto (the final salary will depend on a candidate´s previous experience


Perks: 

  • Bonus salary 
  • Yearly salary review
  • Cafeteria.sk benefit program 
  • Meal contribution – 8 euro of credit for every working day to cover the costs of lunch breaks
  • Multisport Card for active free time 
  • Referral Bonus  
  • Sick leave compensation 80% 
  • Bonus holiday
  • 2 sick days per year
  • Flexible working hours
  • Fruit Days – fresh fruits everyday delivered to the office
  • Life insurance    
  • Home Office possibilities
  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture