Job Title: TWIN Log – AIOPS Expert

Department: STA India

About Business line/Function:

The BNP Paribas Group's IT department (IT GROUP) aims to ensure the overall consistency of the Information System (IS) with the Group's strategic objectives, while improving the management and control of operational risks. 

The role of IT includes, among other things, providing an enhanced customer experience, accelerating digitalization, and optimizing operational efficiency. Thus, IT GROUP has modernized the Information Systems by deploying digital levers to support the digitalization of the Group's Businesses and Functions: 

·         The delivery of digital levers (Cloud, API, Data, Digital Working, Tech watch) is effective, and the IT Market Place enables their deployment on a Group-wide scale, 

·         The security of the IT environment is evolving with a focus on cybersecurity risks and IT resilience to meet increasingly stringent regulatory requirements, 

·         The robustness of the Information Systems is improving with the implementation of standardized operational methods, 

·         Human capital remains at the center of our priorities, 

·         Operational efficiency is growing with a focus on process automation and industrialization, 

·         All these advances contribute to the Group's ambition to reduce its environmental footprint.

Thanks to these solid foundations, a new phase of the IT strategy is opening up, enabling the Group to address a dual challenge: accelerating the adoption of innovative solutions around data and Artificial Intelligence (AI), and ensuring the interoperability and security of Information Systems. 

To meet these challenges, IT GROUP is adapting its organization and remaining in line with that of the Bank. This evolution is based on five main levers: 

·         Technological innovation through data and AI: ensuring excellence in innovation through research and development of skills, relying on specific governance. This involves structuring technical foundations to the state of the art in order to accelerate experimentation, the construction of innovative solutions, and their adoption on a large scale by the Business and Functions, 

·         Cybersecurity: continuing to protect the Bank and its customers in terms of Cybersecurity and Cyber Fraud, in line with regulatory requirements, 

·         Infrastructure and Production: creating synergies, accelerating industrialization, emphasizing interoperability, and improving the resilience of Information Systems, while controlling risks, 

·         Payment and Card Services: meeting the challenges of the industry by ensuring optimal alignment and end-to-end execution of strategic programs among all Group stakeholders, 

·         Operational excellence: gaining efficiency, particularly in financial terms, to continue optimizing expenses.

Position Purpose: 

The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information System’s resilience.

Within the division, the domain Global Monitoring & Log Analytics oversees Global Production Observability Systems and provides platforms and services around Elasticsearch, Splunk and Dynatrace technologies.

This domain includes the following key services: 

·         Global Monitoring, providing Dynatrace services

·         Splunk (decommissioning by and of the year)

·         Logs As a Service, providing log management platform “as a service” based on Elastic stack (Elasticsearch, Kibana, Fleet, Elastic Agent, Logstash, Ingest pipelines) and Kafka technology.

·         Elastic As a Service, providing 

o   Elasticsearch (+Kibana) dedicated specific clusters for some applications on its servers

o   Elasticsearch dedicated standard clusters on dMZR (based on an IBM Cloud product)

·         CyberSOC central data platform (Databus based on Kafka+Logstash, and DAP based on Elasticsearch)

·         AI subjects around Observability solutions, mostly Global Monitoring & Logs as a Service

Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The AIOPS Expert will be integrated closely in the STA43 that is working on this project:

·         Within the Operations (Production) Department, the project aims to optimize MTTR (Mean Time To Repair) by automating incident analysis.

·         The objective is to drastically reduce the time required to identify root causes (Root Cause Analysis – RCA) by leveraging observability data through Artificial Intelligence and Machine Learning technologies.

Responsibilities

Direct Responsibilities

·         Integrated into the “Observability” stream, will work in close collaboration with the “Core AI” team, which is responsible for the agent-based platform.

·         Will act as the owner of analytical intelligence applied to operational flows.

·         Anomaly Detection Algorithm Design: Development of Python jobs enabling proactive identification of weak signals across infrastructures and applications.

·         Multi-source Data Correlation: Implementation of correlation logic between logs (Elasticsearch) and performance metrics / topologies (Dynatrace).

·         Root Cause Analysis (RCA) Modeling: Structuring observability data to enable effective exploitation by LLMs (via LangChain / LangGraph frameworks used by the Core team).

·         Noise Reduction: Optimization of alerting mechanisms using Machine Learning to isolate critical incidents from false positives.

Contributing Responsibilities

·         Work on dedicated subjects in line with stream’s leader, and work with other ISPL experts dedicated to the same subjects (AIOPs Experts) to deliver complete solutions.

Technical & Behavioral Competencies

·         Strong Ops Culture (+++): Solid understanding of banking IT architectures and high-availability constraints.

·         Python Expertise: Development of data processing and automation scripts.

·         Advanced Observability: Strong expertise in Dynatrace and the Elastic Stack. Experience with other observability tools is a plus.

·         Data Science / Machine Learning: Strong knowledge of anomaly detection algorithms (Unsupervised Learning, Time Series Analysis).

·         Generative AI: Understanding of interactions with LLMs (technical prompt engineering and data structuring for RAG / agent-based systems).

·         Methodology: Continuous integration within a constrained banking production environment

·         Ability to measure and identify areas for improving Quality and overall Delivery

·         Capable of communicating efficiently

·         Ability to contact Paris team in case of difficulties, lack of information or any other problem where getting more information could help on solving issues or risk limitation

·         Good Team Player

Specific Qualifications:

6 - 8  years of experience.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Data Science / Machine Learning
• Python Expertise
• Advanced Observability: Strong expertise in Dynatrace and the Elastic Stack
• Generative AI
• Continuous integration

Behavioral Skills: 

•  Ability to collaborate / Teamwork
•  Creativity & Innovation / Problem solving
• 
  
  • Communication skills - oral & written
  • Analytical Ability
  •  Decision Making
  •  Ability to understand, explain and support change
  •  Ability to anticipate business / strategic evolution

Education Level:  Bachelor’s Degree or equivalent

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.