Motor Operations Vehicle Specialist

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for a detail-oriented Motor Operations Vehicle Specialist to support the management of our vehicle assets throughout their lifecycle. You'll work closely with internal teams and external suppliers to coordinate end-of-contract activity, maintain accurate operational data and help deliver efficient processes that support fair customer outcomes and regulatory compliance.

Key Responsibilities

• Coordinate vehicle movements and end-of-contract activities, ensuring accurate tracking and timely progression through the asset lifecycle.
• Produce and maintain high-quality management information, identifying trends, resolving exceptions and supporting operational decision-making.
• Build strong relationships with suppliers and internal stakeholders to ensure efficient service delivery and operational performance.
• Maintain accurate records and operational controls to support governance, audit requirements and regulatory compliance.
• Identify process improvements and support the implementation of changes that enhance efficiency and customer outcomes.
• Escalate operational risks or issues promptly, helping to ensure customers receive a seamless and compliant experience.

Skills & Attributes

• Experience within motor operations, vehicle logistics, asset management or a similar operational environment.
• Strong analytical skills with confidence using Excel and management information to monitor performance and resolve issues.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and stakeholder management skills, with the confidence to work collaboratively across teams and with external suppliers.
• Understanding of vehicle lifecycle processes, operational controls and data governance.
• A proactive, quality-focused approach with strong attention to detail and a commitment to continuous improvement.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.
• Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It.

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Competency-based interview (60–90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.